The water is fantastic and the only… The water is fantastic and the only complaint in the office has been the speed of the water distribution and the water temperature(apparently most of my coworkers like cold water to drink)

I’m fortunate to live close to the..... I’m fortunate to live close to the company/warehouse and I always do a walk-in when I need something. In my opinion, The Companys staff are very intelligent and understands the very atom of the product they offer. This is one of very few companies that I never feel like I’m being “sold”, rather, they educate. I like my Alkaline water a lot and the price was perfect.

The best alkaline water system! The best alkaline water system!! I love mine and it is so easy to use and take care of! My skin was suffering from acne and after religiously drinking from the pure hydration water system my skin has definitely cleared up! I notice a huge difference in my mood and digestive system when I don’t drink alkaline water now. I definitely recommend this company and their products. If you haven’t bought their shower head you are for sure missing out on healthy skin and hair!! Five stars all around!!

Was not pleased with customer service or company standards. The main reason why I am giving a 1 star review is their customer service was pretty rude to me when I wanted to return my product. The rep I spoke with rejected the return and after a few emails, finally said the only way they would return it is if the box was never opened and they would have to take a $100 restocking fee. I also believe that the filter replacements are extremely expensive, not to mention the apparatus itself is about $500. Finally, my last complaint is that I was not able to use my warranty as the time for me to sign up elapsed since I was in the midst of trying to get an authorization to return my product. Overall, a bad customer experience to say the least. To be fair, the water filter does appear to be working well so it is a good product. It brings up the PH of my water 2 full points from 7 to 9, but my review is based more so on the company. I will not be recommending them to anyone or purchasing from this company moving forward.

How do you not have the filters for an alkaline machine a few years old I bought my alkaline machine a few years and the filters Cosan USA sent me to replace are not compatible. How do you not offer the same filters for an older machine? I called and no one answers the phone. I sent an email through the website; and via my gmail. I read their return policy and I would be responsible to return the items. Where do I return it to? I am very disappointed.