Was not pleased with customer service or company standards. The main reason why I am giving a 1 star review is their customer service was pretty rude to me when I wanted to return my product. The rep I spoke with rejected the return and after a few emails, finally said the only way they would return it is if the box was never opened and they would have to take a $100 restocking fee. I also believe that the filter replacements are extremely expensive, not to mention the apparatus itself is about $500. Finally, my last complaint is that I was not able to use my warranty as the time for me to sign up elapsed since I was in the midst of trying to get an authorization to return my product. Overall, a bad customer experience to say the least. To be fair, the water filter does appear to be working well so it is a good product. It brings up the PH of my water 2 full points from 7 to 9, but my review is based more so on the company. I will not be recommending them to anyone or purchasing from this company moving forward.

I almost bought the $4000 machine I almost bought the $4000 machine, the competitor, then my son in law did research on line and told me about Cosanusa. I returned other One, all I need is water with high ph and don’t need other bells and whistles. Beforehand, I was spending way to much money at these specialty stores and it was a hassle running back and forth, straining my arm and fingers holding the heavy bottles. Now I just change cartridges. I was teking alkaline water for months then went off and felt lousy within two weeks before I realized I needed some kind of permanent machine . Bottles water is not good fir landfills it your body! I use stainless steel containers from Cosanusa. 👍 Martie Garcia RN

How do you not have the filters for an alkaline machine a few years old I bought my alkaline machine a few years and the filters Cosan USA sent me to replace are not compatible. How do you not offer the same filters for an older machine? I called and no one answers the phone. I sent an email through the website; and via my gmail. I read their return policy and I would be responsible to return the items. Where do I return it to? I am very disappointed.

Works very well for us .We have well… Works very well for us .We have well water with a good amount of sulfur,and it tastes great coming through the filter!

Caused stomach pain/digestive issues. Three of us drank the water exclusively from the water system all throughout the day. We noticed after about a year that each of us had developed stomach issues. I suggested we stop drinking it for a week and stick to our filtered water out of the refrigerator. All of our issues resolved within a week.