Love the water Love the water. Set up is easy. We have very little counter space, so we had to set below the sink. This means a different set up, and the water does not immediately turn off. It takes about 15 seconds as it dribbles to a stop.

water pours way too slowly -

Was not pleased with customer service or company standards. The main reason why I am giving a 1 star review is their customer service was pretty rude to me when I wanted to return my product. The rep I spoke with rejected the return and after a few emails, finally said the only way they would return it is if the box was never opened and they would have to take a $100 restocking fee. I also believe that the filter replacements are extremely expensive, not to mention the apparatus itself is about $500. Finally, my last complaint is that I was not able to use my warranty as the time for me to sign up elapsed since I was in the midst of trying to get an authorization to return my product. Overall, a bad customer experience to say the least. To be fair, the water filter does appear to be working well so it is a good product. It brings up the PH of my water 2 full points from 7 to 9, but my review is based more so on the company. I will not be recommending them to anyone or purchasing from this company moving forward.

This machine does a good job on the… This machine does a good job on the extremely hard water in my area. I can’t fairly rate since the taste isn’t ideal, it’s tolerable when chilled. Cosan is simple to install, takes very little space very user friendly. For the price I would reccomend if your tap water isn’t too hard.

How do you not have the filters for an alkaline machine a few years old I bought my alkaline machine a few years and the filters Cosan USA sent me to replace are not compatible. How do you not offer the same filters for an older machine? I called and no one answers the phone. I sent an email through the website; and via my gmail. I read their return policy and I would be responsible to return the items. Where do I return it to? I am very disappointed.