Worst Pharmacy ever 1222 Walnut Street Philadelphia Pa… Medly Pharmacy ,at 12th Walnut Street Philadelphia, does not deliver as promised. Every day for a week I was told a difference story (lies) as to why my meds were not ready. Also, every day for a week I would get a difference story line as to why I my meds were not delivery and every day I would offer to pick them up myself. Now, the day before my surgery when I really needed my meds, I was promised it would be delivery between 9am and 1pm. I called Medly to check on my delivery. Of course, they said my meds was not schedule for delivery, as promised. Now I was told the delivery service had stopped for today. It was only 1:15pm at that time of calling Medly and they told me between 9am-1pm. So, I volunteered, once again, to pick up my meds, even though time and time again for two week they said they would deliver them. It is crazy, the receptionist kept stating they would be happy to delivery my package. I am not mad I had to go into center city pick them up, I am just mad they lied to me over and over again with a nice pleasant voice.

AMAZING Customer Service - A team that cares Prior to my neurologist telling me about Medly Pharmacy I had the most difficult time getting my medications. I am disabled and can't leave the house without assistance. I am unable to stand for more than about four minutes so waiting in line was difficult. Then COVID made it that much harder. I cannot brag enough and give KUDOS to the staff at Medly for the most amazing customer service and utmost patience. They are always so very pleasant and willing to go the extra mile to assist. They have a strong understanding of helping those with chronic illnesses/pain. I have recently moved from MD to NJ and I notice the exact same effort and strong customer service with the NJ staff. I tell them as often as I can that they have made such a difference in my life and have given me such peace of mind. Thank you Medly staff.

The experience I have had with Medly… The experience I have had with Medly has been embarrassingly horrendous and unacceptable. It has been 20 days since my doctor sent my prescription to Medly, and I have yet to receive it. On top of that, Medly customer service has been extremely unresponsive and unaccommodating. The responses I have gotten have been sent several days after my initial inquiry and have been extremely cryptic with no real update on the status of my prescription. This is medication I need and not some discretionary purchase I can wait to receive, yet Medly does not seem to recognize that they are single handedly responsible for negatively impacting my health and well being. My doctor convinced me to switch from Capsule to Medly, but I will surely never be using Medly again and will be returning to Capsule after my case is resolved, if ever.

Nightmare at Medly Pharmacy in Boulder Working with Medly Pharmacy in Boulder, CO, has been a nightmare. I recently had a severe infection and the antibiotic prescription was sent to Medly. I tried for two days to get my meds, calling repeatedly, with no response. No one answers the phone or returns your call if you leave a message. By the second day without my antibiotics, the infection had gotten so bad I had to go to the ER. Thanks Medly for the horrifying experience.

This pharmacy has fallen... I’ve been trying to get a critical prescription for 10 days. It was promised a week ago, and again on Monday, and again yesterday, and then by noon today..... it’s still not here. I spent three hours on hold yesterday and am back on hold again today. Don’t know what’s happened to a good pharmacy, but they have fallen hard and can’t seem to get back up. UPDATE...after a one hour hold, I was told my delivery will be next. Rep blamed the poor service on delivery cars breaking down, and hour+ Hold times on staffing problems .... which she says are being addressed....we’ll see.