Product good - shipping not so much The product is excellent. My only issue is that I paid more to have it shipped to me sooner, and it took a very long time to get to me. If I use them again, I won't pay for expedited shipping.

Recieved a bad part Recieved a bad part, its not working. Spent around $32 and the result is that i still can't use it due to the faulty part.

Professional service and quality product We have only started using my son's twin mattress and pillow pristine enclosure, so we can't review the product's efficiency for dust mites yet. However, we have a similar product from an Italian brand which we have used over 6 months and the allergy control enclosure appear to be very similar, only that it is a bit more plastic-y and might be a bit warmer overall. We opted for microfiber over cotton because washing at least 60°C is recommended for killing dust mites and the all cotton product requires washing every 2 weeks instead if every 6 months. I was afraid that the enclosure would rip easier with so many removals for washing and, again, really needed to wash the enclosure at 60°C. As per sales service , allergy control personnel was very professional and they went as far as to double check my order since it was paid with a debit card. That was a plus for me. Then they sent the purchase which arrived in 2 days. Great too that they offered a sale of 20%. It definitely helped me decide to buy your product over a competitor's. Thank you

The site is fine. I'm not sure I'll like the product, but won't know until December! I sleep under a dark blue cotton quilt currently made with primaloft. I wash it Q2weeks. And therefore it wore out. So I'm planning to sleep under a quilt of similar material, but this one advises not to wash it. Use a cover. So I bought a cover from Allergy Control, but it's white. So people advise a 2nd cover which is colored. That seems a pain -- washing and putting on both covers. So don't know what I'll do. Bought the allergy proof cover from ACP but not the quilt. I haven't used it, as it's still summer.

In years gone by i recommended ACP to … In years gone by i recommended ACP to all my colleagues and employers thus stemming lots of business but now their integrity and knowledge has dwindled. I HAVE YET to receive replies to any of my disappointment and questions in my latest order and that's awful! Their chat is helpful but that individual knows less than I do - they're reading what I already read back to me, what good is that. So the bottom line is, get with it guys! Know your products thoroughly and offer to make inquiries b/4 providing wrong or no answers. I'm still waiting to hear about my Honeywell HEPA unit recently received with has this awful bright blue light and smelly HEPA filter. I realize it's not ACP's fault as they did not design it, but they did sell it to me so they should be responding to my questions and replacing the filter!!!!!!!!!!!!1 I'm not a happy camper.