terrible customer support I wanted a mattress dust cover that had a zipper all around the mattress rather than one end; the chat customer support steered me to a product that did not meet this requirement and when I attempted to return it I did not get a full refund and had to pay postage. Talking to someone re this was impossible; I only got sent to emails, which were not returned.

So sad service wise So sad. This used to be a very good company. I have been a customer since you were in Danbury, CT and I lived in Norwalk, CT. I still bought products from you for 20 years after we moved to CA. Now, no one answers the 800 number. I bought a twin extra long covering. I think I bought the wrong thing. I left a message two days ago. I will leave another message today. I did receive a call back finally several days later and the customer service representative did answer my question. This whole 800 line process with call backs took too much of my time. I think you still have a good product, but can not give you any higher then 3 stars due to the amount of time it takes to talk to a customer service representative.

In years gone by i recommended ACP to … In years gone by i recommended ACP to all my colleagues and employers thus stemming lots of business but now their integrity and knowledge has dwindled. I HAVE YET to receive replies to any of my disappointment and questions in my latest order and that's awful! Their chat is helpful but that individual knows less than I do - they're reading what I already read back to me, what good is that. So the bottom line is, get with it guys! Know your products thoroughly and offer to make inquiries b/4 providing wrong or no answers. I'm still waiting to hear about my Honeywell HEPA unit recently received with has this awful bright blue light and smelly HEPA filter. I realize it's not ACP's fault as they did not design it, but they did sell it to me so they should be responding to my questions and replacing the filter!!!!!!!!!!!!1 I'm not a happy camper.

Lacking Some Truthfulness in Advertising I have been a customer of ACP for many years due to my asthma. I recently tried to research cotton pillows. I want to sleep on natural fibers. ACP advertises cotton pillows but they have plastic, fiberfill stuffing. I do not like to sweat in bed. I had to ask the rep on the "chat" several times to try to get more specific answers. Pillows which are stuffed with something other than cotton should not be called cotton pillows just because the covering is a cotton, dust impermeable case. That's my opinion. When I asked, the rep did state the returns policy of the company and that is a very good returns policy.

They do NOT honor any warranties. They do NOT honor any warranties. I bought a $500 air purifier from them in 2018 with a 10-year warranty. I only used it a handful of times and then it went into storage for 3 years. Now, they won't honor the warranty and the company that made the filter appears to be out of business! (The website listed in the manual is no longer in service.) Beware, this used to be a good company. I've been a customer for 20 years, but now, there is no help or recourse for a $500 purchase. You have been warned! The warranties they provide are absolutely MEANINGLESS!