They do NOT honor any warranties. They do NOT honor any warranties. I bought a $500 air purifier from them in 2018 with a 10-year warranty. I only used it a handful of times and then it went into storage for 3 years. Now, they won't honor the warranty and the company that made the filter appears to be out of business! (The website listed in the manual is no longer in service.) Beware, this used to be a good company. I've been a customer for 20 years, but now, there is no help or recourse for a $500 purchase. You have been warned! The warranties they provide are absolutely MEANINGLESS!

Product good - shipping not so much The product is excellent. My only issue is that I paid more to have it shipped to me sooner, and it took a very long time to get to me. If I use them again, I won't pay for expedited shipping.

Product not what I expected The filter I received I'd OK but it's not what I thought zI was getting.

So sad service wise So sad. This used to be a very good company. I have been a customer since you were in Danbury, CT and I lived in Norwalk, CT. I still bought products from you for 20 years after we moved to CA. Now, no one answers the 800 number. I bought a twin extra long covering. I think I bought the wrong thing. I left a message two days ago. I will leave another message today. I did receive a call back finally several days later and the customer service representative did answer my question. This whole 800 line process with call backs took too much of my time. I think you still have a good product, but can not give you any higher then 3 stars due to the amount of time it takes to talk to a customer service representative.

The site is fine. I'm not sure I'll like the product, but won't know until December! I sleep under a dark blue cotton quilt currently made with primaloft. I wash it Q2weeks. And therefore it wore out. So I'm planning to sleep under a quilt of similar material, but this one advises not to wash it. Use a cover. So I bought a cover from Allergy Control, but it's white. So people advise a 2nd cover which is colored. That seems a pain -- washing and putting on both covers. So don't know what I'll do. Bought the allergy proof cover from ACP but not the quilt. I haven't used it, as it's still summer.