Professional service and quality product We have only started using my son's twin mattress and pillow pristine enclosure, so we can't review the product's efficiency for dust mites yet. However, we have a similar product from an Italian brand which we have used over 6 months and the allergy control enclosure appear to be very similar, only that it is a bit more plastic-y and might be a bit warmer overall. We opted for microfiber over cotton because washing at least 60°C is recommended for killing dust mites and the all cotton product requires washing every 2 weeks instead if every 6 months. I was afraid that the enclosure would rip easier with so many removals for washing and, again, really needed to wash the enclosure at 60°C. As per sales service , allergy control personnel was very professional and they went as far as to double check my order since it was paid with a debit card. That was a plus for me. Then they sent the purchase which arrived in 2 days. Great too that they offered a sale of 20%. It definitely helped me decide to buy your product over a competitor's. Thank you

They do NOT honor any warranties. They do NOT honor any warranties. I bought a $500 air purifier from them in 2018 with a 10-year warranty. I only used it a handful of times and then it went into storage for 3 years. Now, they won't honor the warranty and the company that made the filter appears to be out of business! (The website listed in the manual is no longer in service.) Beware, this used to be a good company. I've been a customer for 20 years, but now, there is no help or recourse for a $500 purchase. You have been warned! The warranties they provide are absolutely MEANINGLESS!

Recieved a bad part Recieved a bad part, its not working. Spent around $32 and the result is that i still can't use it due to the faulty part.

It's ok The largest Pristine mattress cover for twin is too small. I have to return it. I ordered a larger one from Walmart and saved a ton of money. The comforter cover is OK. It feels like a raincoat. If you try to post a review on their (allergy control) website, you click on be the first to write a review, and nothing happens. I like the pillows that I got, though.

Unexpected long wait I have always been pleased with product quality and quick delivery, but this time it took forver to be shipped and arrive. Quality appears good. It is not for me and has not yet been used.