Lacking Some Truthfulness in Advertising I have been a customer of ACP for many years due to my asthma. I recently tried to research cotton pillows. I want to sleep on natural fibers. ACP advertises cotton pillows but they have plastic, fiberfill stuffing. I do not like to sweat in bed. I had to ask the rep on the "chat" several times to try to get more specific answers. Pillows which are stuffed with something other than cotton should not be called cotton pillows just because the covering is a cotton, dust impermeable case. That's my opinion. When I asked, the rep did state the returns policy of the company and that is a very good returns policy.

So sad service wise So sad. This used to be a very good company. I have been a customer since you were in Danbury, CT and I lived in Norwalk, CT. I still bought products from you for 20 years after we moved to CA. Now, no one answers the 800 number. I bought a twin extra long covering. I think I bought the wrong thing. I left a message two days ago. I will leave another message today. I did receive a call back finally several days later and the customer service representative did answer my question. This whole 800 line process with call backs took too much of my time. I think you still have a good product, but can not give you any higher then 3 stars due to the amount of time it takes to talk to a customer service representative.

Product good - shipping not so much The product is excellent. My only issue is that I paid more to have it shipped to me sooner, and it took a very long time to get to me. If I use them again, I won't pay for expedited shipping.

I purchased a set of mattress and box … I purchased a set of mattress and box springs covers with two pillow cases. The first item I opened was the one containing the 9" Economy cover for the box springs. Immediately I noticed the extreme chemical smell coming from this item and soon noticed I was having a nasal reaction to it. So I put it in double plastic bags and put it in the GARBAGE. I know I could return it to you, but I can't stand to even handle it to get it ready for shipping back to you. It took my nasal membranes 2-3 hours to recuperate. I can't imagine why you would EVER sell such a product to people with allergy problems!!!

The site is fine. I'm not sure I'll like the product, but won't know until December! I sleep under a dark blue cotton quilt currently made with primaloft. I wash it Q2weeks. And therefore it wore out. So I'm planning to sleep under a quilt of similar material, but this one advises not to wash it. Use a cover. So I bought a cover from Allergy Control, but it's white. So people advise a 2nd cover which is colored. That seems a pain -- washing and putting on both covers. So don't know what I'll do. Bought the allergy proof cover from ACP but not the quilt. I haven't used it, as it's still summer.