I purchased a set of mattress and box … I purchased a set of mattress and box springs covers with two pillow cases. The first item I opened was the one containing the 9" Economy cover for the box springs. Immediately I noticed the extreme chemical smell coming from this item and soon noticed I was having a nasal reaction to it. So I put it in double plastic bags and put it in the GARBAGE. I know I could return it to you, but I can't stand to even handle it to get it ready for shipping back to you. It took my nasal membranes 2-3 hours to recuperate. I can't imagine why you would EVER sell such a product to people with allergy problems!!!

So sad service wise So sad. This used to be a very good company. I have been a customer since you were in Danbury, CT and I lived in Norwalk, CT. I still bought products from you for 20 years after we moved to CA. Now, no one answers the 800 number. I bought a twin extra long covering. I think I bought the wrong thing. I left a message two days ago. I will leave another message today. I did receive a call back finally several days later and the customer service representative did answer my question. This whole 800 line process with call backs took too much of my time. I think you still have a good product, but can not give you any higher then 3 stars due to the amount of time it takes to talk to a customer service representative.

terrible customer support I wanted a mattress dust cover that had a zipper all around the mattress rather than one end; the chat customer support steered me to a product that did not meet this requirement and when I attempted to return it I did not get a full refund and had to pay postage. Talking to someone re this was impossible; I only got sent to emails, which were not returned.

In years gone by i recommended ACP to … In years gone by i recommended ACP to all my colleagues and employers thus stemming lots of business but now their integrity and knowledge has dwindled. I HAVE YET to receive replies to any of my disappointment and questions in my latest order and that's awful! Their chat is helpful but that individual knows less than I do - they're reading what I already read back to me, what good is that. So the bottom line is, get with it guys! Know your products thoroughly and offer to make inquiries b/4 providing wrong or no answers. I'm still waiting to hear about my Honeywell HEPA unit recently received with has this awful bright blue light and smelly HEPA filter. I realize it's not ACP's fault as they did not design it, but they did sell it to me so they should be responding to my questions and replacing the filter!!!!!!!!!!!!1 I'm not a happy camper.

Wonderful fabric protects mattress/ … Wonderful fabric protects mattress/ allergies really well. My son just bought a super memory foam mattress and this cover felt like it was not springing back they way its supposed to with the foam mattress s we had to return it this time.