Unexpected long wait I have always been pleased with product quality and quick delivery, but this time it took forver to be shipped and arrive. Quality appears good. It is not for me and has not yet been used.

One item out of 3 was incorrect One item out of 3 was incorrect. It was for a Hepa filter for a specific Honeywell Model air purifier. I gave the exact model number and one replacement "F" was sent. When I received it, I see on the instructions that 3 are needed, not one. I may either send the one back for a refund and decide to order a different model, perhaps directly from the manufacturer of decide to add two more F filters to my order. Either way, sales rep. should have realized from the Model number that 3 stacked were needed.

Lacking Some Truthfulness in Advertising I have been a customer of ACP for many years due to my asthma. I recently tried to research cotton pillows. I want to sleep on natural fibers. ACP advertises cotton pillows but they have plastic, fiberfill stuffing. I do not like to sweat in bed. I had to ask the rep on the "chat" several times to try to get more specific answers. Pillows which are stuffed with something other than cotton should not be called cotton pillows just because the covering is a cotton, dust impermeable case. That's my opinion. When I asked, the rep did state the returns policy of the company and that is a very good returns policy.

Buyer, beware! They send out dirty products from other people They have no quality control and do not believe them when they say they will allow a return because they won’t. Ordered pure sleep, silver allergy bedding, which they claimed was cotton and was NOT, arrived dirty disgusting used bedding, which came neatly folded in their containers. Could not return, and could not get a credit and could not get a refund. Buyer beware!

In years gone by i recommended ACP to … In years gone by i recommended ACP to all my colleagues and employers thus stemming lots of business but now their integrity and knowledge has dwindled. I HAVE YET to receive replies to any of my disappointment and questions in my latest order and that's awful! Their chat is helpful but that individual knows less than I do - they're reading what I already read back to me, what good is that. So the bottom line is, get with it guys! Know your products thoroughly and offer to make inquiries b/4 providing wrong or no answers. I'm still waiting to hear about my Honeywell HEPA unit recently received with has this awful bright blue light and smelly HEPA filter. I realize it's not ACP's fault as they did not design it, but they did sell it to me so they should be responding to my questions and replacing the filter!!!!!!!!!!!!1 I'm not a happy camper.