Recieved a bad part Recieved a bad part, its not working. Spent around $32 and the result is that i still can't use it due to the faulty part.

So sad service wise So sad. This used to be a very good company. I have been a customer since you were in Danbury, CT and I lived in Norwalk, CT. I still bought products from you for 20 years after we moved to CA. Now, no one answers the 800 number. I bought a twin extra long covering. I think I bought the wrong thing. I left a message two days ago. I will leave another message today. I did receive a call back finally several days later and the customer service representative did answer my question. This whole 800 line process with call backs took too much of my time. I think you still have a good product, but can not give you any higher then 3 stars due to the amount of time it takes to talk to a customer service representative.

Site was easy to use, products arrived quickly Site was easy to use, products arrived quickly (within 2 days) even using the free shipping option. I seem to be having allergy relief already, which is much appreciated. I am glad I purchased these products. A little disappointed in the quality of the zippers on bedding covers, and also in the quality of 'economy' products, but the more expensive cotton products are very nice as expected.

Product good - shipping not so much The product is excellent. My only issue is that I paid more to have it shipped to me sooner, and it took a very long time to get to me. If I use them again, I won't pay for expedited shipping.

One item out of 3 was incorrect One item out of 3 was incorrect. It was for a Hepa filter for a specific Honeywell Model air purifier. I gave the exact model number and one replacement "F" was sent. When I received it, I see on the instructions that 3 are needed, not one. I may either send the one back for a refund and decide to order a different model, perhaps directly from the manufacturer of decide to add two more F filters to my order. Either way, sales rep. should have realized from the Model number that 3 stacked were needed.