Unexpected long wait I have always been pleased with product quality and quick delivery, but this time it took forver to be shipped and arrive. Quality appears good. It is not for me and has not yet been used.

Do not order if you need something withina week! I ordered a product 7/24/17 - it was not delivered until 8/21/17 - which was way to late for our daughter to use it at her dorm! Can not understand how you stay in business when you can not ship product out to a customer in one week or less - everyone else can!

Lacking Some Truthfulness in Advertising I have been a customer of ACP for many years due to my asthma. I recently tried to research cotton pillows. I want to sleep on natural fibers. ACP advertises cotton pillows but they have plastic, fiberfill stuffing. I do not like to sweat in bed. I had to ask the rep on the "chat" several times to try to get more specific answers. Pillows which are stuffed with something other than cotton should not be called cotton pillows just because the covering is a cotton, dust impermeable case. That's my opinion. When I asked, the rep did state the returns policy of the company and that is a very good returns policy.

Recieved a bad part Recieved a bad part, its not working. Spent around $32 and the result is that i still can't use it due to the faulty part.

Product good - shipping not so much The product is excellent. My only issue is that I paid more to have it shipped to me sooner, and it took a very long time to get to me. If I use them again, I won't pay for expedited shipping.