Professional service and quality product We have only started using my son's twin mattress and pillow pristine enclosure, so we can't review the product's efficiency for dust mites yet. However, we have a similar product from an Italian brand which we have used over 6 months and the allergy control enclosure appear to be very similar, only that it is a bit more plastic-y and might be a bit warmer overall. We opted for microfiber over cotton because washing at least 60°C is recommended for killing dust mites and the all cotton product requires washing every 2 weeks instead if every 6 months. I was afraid that the enclosure would rip easier with so many removals for washing and, again, really needed to wash the enclosure at 60°C. As per sales service , allergy control personnel was very professional and they went as far as to double check my order since it was paid with a debit card. That was a plus for me. Then they sent the purchase which arrived in 2 days. Great too that they offered a sale of 20%. It definitely helped me decide to buy your product over a competitor's. Thank you

Do not order if you need something withina week! I ordered a product 7/24/17 - it was not delivered until 8/21/17 - which was way to late for our daughter to use it at her dorm! Can not understand how you stay in business when you can not ship product out to a customer in one week or less - everyone else can!

I purchased a set of mattress and box … I purchased a set of mattress and box springs covers with two pillow cases. The first item I opened was the one containing the 9" Economy cover for the box springs. Immediately I noticed the extreme chemical smell coming from this item and soon noticed I was having a nasal reaction to it. So I put it in double plastic bags and put it in the GARBAGE. I know I could return it to you, but I can't stand to even handle it to get it ready for shipping back to you. It took my nasal membranes 2-3 hours to recuperate. I can't imagine why you would EVER sell such a product to people with allergy problems!!!

Wonderful fabric protects mattress/ … Wonderful fabric protects mattress/ allergies really well. My son just bought a super memory foam mattress and this cover felt like it was not springing back they way its supposed to with the foam mattress s we had to return it this time.

So sad service wise So sad. This used to be a very good company. I have been a customer since you were in Danbury, CT and I lived in Norwalk, CT. I still bought products from you for 20 years after we moved to CA. Now, no one answers the 800 number. I bought a twin extra long covering. I think I bought the wrong thing. I left a message two days ago. I will leave another message today. I did receive a call back finally several days later and the customer service representative did answer my question. This whole 800 line process with call backs took too much of my time. I think you still have a good product, but can not give you any higher then 3 stars due to the amount of time it takes to talk to a customer service representative.