I DONT FIND THIS COMPANY TRUSTWORTHY!! I feel they misrepresented everything they told me and went ahead and charged my credit card for invalid calls. Every time I spoke with a rep all of them gave me different info. and even though we spoke and they "explained" the policy I was still charged and now they don't want to give me a refund. I have filed a claim with my credit card company. this is how the operate, Our company appears with a different phone number and they record all those calls, so if someone calls and asked if we accept a particular insurance and if we don't accept it, that is according to them a chargeable call and they go ahead and charge you. Do not trust them!!

Focused marketing on those who are actively looking. I initially started with the program not expecting to see many results. Figured it would probably pay for itself but not much more. Over time more people that are calling are becoming clients. People who actually call are more likely to attend once they speak to a real person.

Not for small businesses. They told me only big corporation companies used them. I see why now. I had an increase in spam calls that they tracked "near my location." Then the one call they charged me for was a potential patient who needed services my little office was not prepped to treat. Instead of taking the new patient, I referred them down the road because as much as I hate to give away a patient, I knew they were more equipped at the other clinic and I wanted what was best for the patient. You can hear this in my phone call, but because the patient called for an appointment, even though I didn't accept it they would not give me my money back. Very frustrating. Middle man service that gives you false calls and charges you whether or not you see new patients. Awful and sickening to us small business clinics.

Great opportunity to not only have more patients directed to our office, but to review our staffs phone etiquette. We have found that the new patients that are directed to us have certainly made it worthwhile. However, the bigger benefit has been that we have been able to listen to phone calls that our front office take and identify areas where we can improve on our customer service and knowledge in interacting with the patients. The new patient that are generated by PhysicalTherapists.com certainly make it financially worth while. But our improved customer care has been the icing on the cake.

Excellent customer service. When I have received calls from potential patients that were not appropriate due to, for instance, being out of the geographical area I serve, PT.com was willing to deduct the cost of that call from my bill. They were very professional, understanding and timely. You even get to talk to a real live person. It's also very easy to edit your information on their site, again, by easily being able to talk to a representative.