We were erroneously billed $45 for someone looking for a family physician A computer reviews the calls the first time around so invalid calls will admittedly slip through the cracks and get charged to your credit card that you have on file. Last month we had three calls obviously not intended to go to a physical therapist. One was a wrong number. They wanted a family physician down the street. We clearly told them they had the wrong number. The second invalid call was a person wanting to get a sports physical for their kid. We do not perform physicals here... PhysicalTherapists.com should know this... so we directed them to their family physician... the third call was an existing patient making an appointment for later. The patient called and just wanted to move their appt. to later in the day. The patient had already been coming to therapy for several weeks. All of these calls were contested by us a month ago and they had a real person review all three calls but they were all not credited back. After learning the calls were not credited back to our account I emailed them to cancel our service immediately. They did not cancel our service. Now I forwarded the old email and the confirmation email I received back from them (to prove that they received it.) They are still thinking about whether or not they will keep our money for these invalid calls. You are better off doing a Google Adword campaign. This also confuses the general public because they push out their unique traceable number to partner sites such as YellowPages.com, Yahoo! Local, and Local.com. ... they will also get credit for those calls using more than just their site to get credit for calls you think are just coming from their advertising efforts only.... Now I have to go around to all these sites making sure my number is even there or if my information is even accurate... What a pain in the neck!!! Run as fast and as far away from physicaltherapists.com as you can!!!! It is not worth the time and energy and they are very biased to their own interests when they "review" those billable calls on the 1st, 2nd and 3rd time!!!! WHAT A JOKE!!!!

Focused marketing on those who are actively looking. I initially started with the program not expecting to see many results. Figured it would probably pay for itself but not much more. Over time more people that are calling are becoming clients. People who actually call are more likely to attend once they speak to a real person.

Poor sales practices by physicaltherapists.com I was contacted several times by this company. Originally stating that "there are patients in my area that can't find me." I had thought they were referral source, but then soon found out that they are an online website. After their pitch I compared them to ZocDoc and told them their service wasn't comparable so I wouldn't be using it. They called and called. Finally I told them "No! I will not be using your service," the representative had an argumentative tone, and would not take no for an answer. He kept asking to speak to my marketing department and wanted another time to call back, which is usual practice for sales people although his tone was aggressive. He kept on saying their service is "performance based" meaning that they only charge you for the clients referrals. However if they don't refer you any clients then they charge you a monthly fee... so how is that performance base???? The representative would not get off the phone even and kept talking over me, even after I was saying I had to get off the phone. I am so glad to read that others have had same experiences that I had. Not to mention their website is a little sketch- its not a reputable website, I don't know any PT's that actual use this service and not a single client that I have worked with has ever mentioned this website.

Not for small businesses. They told me only big corporation companies used them. I see why now. I had an increase in spam calls that they tracked "near my location." Then the one call they charged me for was a potential patient who needed services my little office was not prepped to treat. Instead of taking the new patient, I referred them down the road because as much as I hate to give away a patient, I knew they were more equipped at the other clinic and I wanted what was best for the patient. You can hear this in my phone call, but because the patient called for an appointment, even though I didn't accept it they would not give me my money back. Very frustrating. Middle man service that gives you false calls and charges you whether or not you see new patients. Awful and sickening to us small business clinics.

PhysicalTherapists.com has helped the people who need me find me. PhysicalTherapists.com has been important to the growth of my company because everyone is trying to do physical therapy these days. I have been able to grow through word of mouth, and PhysicalTherapists.com has allowed the people who want to come to CORE Physical Therapy find my easily.