Premium increased almost 200% in two years then difficulty cancelling. Premium increased from £17 a month, to £31 and then to £51. When I provided my policy number and indicated that I wished to cancel the policy they refused to do so without the email address I had provided two years ago. They assured me that I would receive a phone call to address the issue which wasn't forthcoming. I had to cancel the direct debit.

I cannot express enough my frustration… I cannot express enough my frustration with this company. We bought a policy for our dog but realised that it wasn’t for us so cancelled the same day - way within our 14 day cooling off period. It’s now been nearly a month and several unfulfilled promises later, I still don’t have my refund.

DO NOT use 4 Paws pet insurance DO NOT take out pet insurance using this company! They completely ignored the information provided by my vet about the date something happened and then tried to do some dodgy maths saying that it had happened before the date it actually did. Then they sent a follow up email saying either way they weren't paying out. It was very rude and basically refused to look further into the details and just outright denied our claim. (Which the vet assured us would be covered on insurance). They still haven't paid out and it has cost us nearly £1000 for sh-ite insurance and the treatment. Could have saved myself £300 if I had just paid outright for the treatment rather than throwing it away on insurance which apparently wont cover anything. Many people had told me not to bothered getting pet insurance because it is always crap, but I wanted to be covered from when we first got out kitten so he would be covered for his whole life... My advice to people considering pet insurance, DON'T especially if you are thinking about using 4 Paws.

Don't use this company Although the women assistants I dealt with were lovely the company itself is awful and rejects your insurance claim for spurious reasons. I was told by my vet practice that this company are known to be difficult and reject claims which other companies honour

Same Old Story They Tried To Treat Me With Contempt!! I hoped this lot might be different. Sadly NOT!! They took nearly £500 from me in the first year with no claims from me and yet they increase my premium. I cancelled and so in my opinion should anyone if they try this on!!. Only voting with our feet will companies like this stop ripping us all off!! I despair of this appalling rip off society I believe companies like this represent.