Avoid at all costs Avoid at all costs. They are not interested in keeping customers. I was with 4Paws for 2 years with 2 dogs and at the most recent renewal they hiked my price up by £240 for one of my dogs despite never making a claim. I decided that the level of cover I had was no longer necessary so decided to reduce my cover to save on costs. They were happy to do this but insisted I take out a new policy, despite being with them for 2 years meaning that for 14 days my dog wouldn’t have been covered. Absolutely disgraceful. Needless to say I cancelled my policy and have gone elsewhere.

5+ weeks to wait I made a claim in August. Because of a few house moves, it took them until November to to get all the info they needed. Well it’s 15th December, so 5+ weeks after their last correspondence and I’m still waiting for settlement. What’s the claim for? - The fallout of an infection for my dog getting bitten on the back. Not a difficult diagnosis or complicated task one would think for a payout. I will wait for my settlement and then cancel this shambles of an insurance provider.

Whoops, why did I get insurance with these? Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

WOW - Look at their first 11 reviews!!! I unfortunately have just signed up with 4Paws before reading Trustpilot. Sign up process was very poor and in the end I had to waste time doing it laboriously by phone due to faults on their site. Only now (too late) I look at the reviews here only to find: - Their first 11 reviews were all within one month - All were 5 stars - All were from USA "customers" (none from UK) - All were first time reviewers - Then 5 clear months with no reviews whatsoever - Since then: five 1*, one 2* and only one x 5* - All but one of these subsequent reviews were from UK I leave others to decide how to judge these amazing coincidences. My review thus far is based only on my poor personal experience of sign-up and I shall update as appropriate....

Same Old Story They Tried To Treat Me With Contempt!! I hoped this lot might be different. Sadly NOT!! They took nearly £500 from me in the first year with no claims from me and yet they increase my premium. I cancelled and so in my opinion should anyone if they try this on!!. Only voting with our feet will companies like this stop ripping us all off!! I despair of this appalling rip off society I believe companies like this represent.