3 weeks and no reimbursement Just joining the queue of people who are still owed reimbursement by Cigna. After 3 weeks, I still have no confirmation of even filing the reimbursement request. I had to call them two weeks ago for them to confirm the request is in the system. But still, no acknowledgement at all of the process. Outrageous.

Tamara customer service for assisting… Tamara customer service for assisting me to change my password Today 4/8 at 12pm. Was fantastic and patient. She made me comfortable and didn't rush me. She has a sweet voice. IT took me a while to change my password, she said no worries. I would give her a 100 stars if I could.

Denied MRI Even When Requested AFTER X-Ray Due To Trauma What is the point of having a doctor telling you (and requesting) an MRI for severe trauma when Cigna will deny it regardless, with no way to appeal the decision and then have then pass the buck to someone else. They cannot even have the decency to tell you on their website/app even though you receive an email stating there is an update. I had to find out just two days before my scheduled appointment. Useless insurance company, useless customer service staff and without the requested MRI, no specialist appointment to rectify the damaged joint.

Fax and checks... I have dental claims to send and they only accept them...by fax from a personal fax number. Or sent by post to Tennessee. I'm in Austria, and that's how I have to submit claims?? Anyway, if approved, I would then have to receive a check at my old American address, or sent to the HQ of my former employer (that employs 100,000 people). No possibility of changing the address or of sending a bank transfer. Disgusting company.

Rude Customer Service Representatives Spoke to both customer service representatives regarding a claim number and they are both rude! They sound condescending and rude all throughout the call. They also sound as if they hate working. Those types of agents should be terminated. I even asked for a supervisor multiple times but they said there is none which is impossible. I want someone to contact me back as I want this to be escalated higher. Change the CSRs you outsource!