Tamara customer service for assisting… Tamara customer service for assisting me to change my password Today 4/8 at 12pm. Was fantastic and patient. She made me comfortable and didn't rush me. She has a sweet voice. IT took me a while to change my password, she said no worries. I would give her a 100 stars if I could.

bad experience I got Cigna insurance provided by my former employer. During my employment, I already observed very inconsistent service level by Cigna, they rejected some services for some colleagues but reimbursed the same for others. And when a manager stepped in, they eventually compromised and fixed it. Now I left the company, and they keep rejecting many of my claims, and I have no one to represent me and protect my legit benefits anymore so they just ignore all my claims and complaints.

Cigna Medicare Part D is more expensive now and gives you less than previous years Cigna was a less expensive Medicare Part D provider in 2022. Now, in 2024, they pay nothing towards tier 1 prescriptions. And they will not refill my medications until I am down to my last pill. Not very convenient when your prescription needs to be renewed by your physician. I paid more for Wellcare, but at least they covered the cost of Tier 1 prescriptions and I was always able to refill while I still one week of Meds left. They raised their rates for 2024, but did not raise the quality of service. Stay away from Cigna! They take your money and give you as little as possible back. Try Wellcare, I never had these problems with Wellcare.

Fax and checks... I have dental claims to send and they only accept them...by fax from a personal fax number. Or sent by post to Tennessee. I'm in Austria, and that's how I have to submit claims?? Anyway, if approved, I would then have to receive a check at my old American address, or sent to the HQ of my former employer (that employs 100,000 people). No possibility of changing the address or of sending a bank transfer. Disgusting company.

Denied MRI Even When Requested AFTER X-Ray Due To Trauma What is the point of having a doctor telling you (and requesting) an MRI for severe trauma when Cigna will deny it regardless, with no way to appeal the decision and then have then pass the buck to someone else. They cannot even have the decency to tell you on their website/app even though you receive an email stating there is an update. I had to find out just two days before my scheduled appointment. Useless insurance company, useless customer service staff and without the requested MRI, no specialist appointment to rectify the damaged joint.