Their customer service is the worst Their customer service is the worst! I do not recommend Cigna. It is unacceptable that Cigna take your money and don't upload to activate your dental insurance policy for >21 days. The issue is still not resolved after three, 1 hour phone calls. I was passed around many departments, because it wasn't their problem to solve. Cigna you need to do better!

If I could I would give this very… If I could I would give this very dysfunctional heath plan 0 stars!!! The representative “Celida” hung up on me!! I would never give my business to them!!!, OR refer them to anyone!! American healthcare is so so dysfunctional!! I choose NOT to profit any American healthcare company!!

I want to give them zero stars - avoid like a disease I want to give zero. These guys are absolute crooks. AVOID!!. I took out PLATINUM insurance and it's virtually impossible to get any refunds for medical services out of them. I have cancelled but will now take action

If you’re on a specialty medication If you are on a specialty medication find another insurance. Cigna holds you hostage to Accredo, a company with 1star reviews which I 100% agree. Took 4 months to get my husbands med started and would not tell me what my final co pay would be until after they sent it so we’d be stuck with the max price…can’t return a medication. Still fighting with Accredo and spending lots of time doing so. Will be calling AGAIN today! Give alternative specialty pharmacy options. Will find new insurance asap just to get away from Accredo!

Very dishonest company Very dishonest company. I hold two different policies and pay for both. Cigna REFUSES to stand behind their policies. Stay away from this lousy compant. So apparently Cigna now would like to help with my situation. Where was this help prior to my review, I spoke with 7 different individuals at Cigna and no one could give an honest explanation.