Their customer service is the worst Their customer service is the worst! I do not recommend Cigna. It is unacceptable that Cigna take your money and don't upload to activate your dental insurance policy for >21 days. The issue is still not resolved after three, 1 hour phone calls. I was passed around many departments, because it wasn't their problem to solve. Cigna you need to do better!

Very dishonest company Very dishonest company. I hold two different policies and pay for both. Cigna REFUSES to stand behind their policies. Stay away from this lousy compant. So apparently Cigna now would like to help with my situation. Where was this help prior to my review, I spoke with 7 different individuals at Cigna and no one could give an honest explanation.

I wish I could give them 0 stars I wish I could give them 0 stars. I currently have terminal cancer. Unfortunately my cancer spread to my bones and I was in need of new chemotherapy, it took them months to approve. By the time it was approved, my cancer has progress massively to where the pain is unbearable. I have to sleep sitting down to get any shut eye. I can barely move my arm so my doctor sent me for radiation because of the severity of the pain and cancer in my bones. I have been waiting weeks and cigna will not approve my radiation. I've gone months without treatment, everyday getting closer to death and they do nothing to approve my treatment. What I'm getting from this is that since I've already met my deductible and coinsurance they're just pretty much waiting for me to die at this point in order for them not to have to pay for anything. These people are literally killing me.

Following on from my review below… Following on from my review below regarding unpaid claims Cigna asked me to contact them which I duly did. They then replied with an email saying wait 10 days - one of these claims is at least 2 months overdue already. Cigna are depressingly bad.

bad experience I got Cigna insurance provided by my former employer. During my employment, I already observed very inconsistent service level by Cigna, they rejected some services for some colleagues but reimbursed the same for others. And when a manager stepped in, they eventually compromised and fixed it. Now I left the company, and they keep rejecting many of my claims, and I have no one to represent me and protect my legit benefits anymore so they just ignore all my claims and complaints.