Their customer service is the worst Their customer service is the worst! I do not recommend Cigna. It is unacceptable that Cigna take your money and don't upload to activate your dental insurance policy for >21 days. The issue is still not resolved after three, 1 hour phone calls. I was passed around many departments, because it wasn't their problem to solve. Cigna you need to do better!

Cigna Scam Artist With Claims my son to the nearest emergency room. Days earlier he had been to a Cigna approved urgent care. Had they treated him correctly we would not have been in the ER at 1:30 am with an allergic reaction causing huge hives and pain to his neck, shoulders, and hands. Apparently I should have gone to the further ER that was in network and took a chance on his airway being compromised and told him to just suffer with the pain. He was given several IV medications, monitored and sent home. Long story short they will not pay the doctor as they say he is out of network so Im sure they will not cover the visit. Cigna makes me ill. I don't know how these people sleep at night. 03/13/2024 I have sent an email twice with no response. Now I would give zero stars if it was an option.

Denied MRI Even When Requested AFTER X-Ray Due To Trauma What is the point of having a doctor telling you (and requesting) an MRI for severe trauma when Cigna will deny it regardless, with no way to appeal the decision and then have then pass the buck to someone else. They cannot even have the decency to tell you on their website/app even though you receive an email stating there is an update. I had to find out just two days before my scheduled appointment. Useless insurance company, useless customer service staff and without the requested MRI, no specialist appointment to rectify the damaged joint.

Cigna Medicare Part D is more expensive now and gives you less than previous years Cigna was a less expensive Medicare Part D provider in 2022. Now, in 2024, they pay nothing towards tier 1 prescriptions. And they will not refill my medications until I am down to my last pill. Not very convenient when your prescription needs to be renewed by your physician. I paid more for Wellcare, but at least they covered the cost of Tier 1 prescriptions and I was always able to refill while I still one week of Meds left. They raised their rates for 2024, but did not raise the quality of service. Stay away from Cigna! They take your money and give you as little as possible back. Try Wellcare, I never had these problems with Wellcare.

Rude Customer Service Representatives Spoke to both customer service representatives regarding a claim number and they are both rude! They sound condescending and rude all throughout the call. They also sound as if they hate working. Those types of agents should be terminated. I even asked for a supervisor multiple times but they said there is none which is impossible. I want someone to contact me back as I want this to be escalated higher. Change the CSRs you outsource!