Denied MRI Even When Requested AFTER X-Ray Due To Trauma What is the point of having a doctor telling you (and requesting) an MRI for severe trauma when Cigna will deny it regardless, with no way to appeal the decision and then have then pass the buck to someone else. They cannot even have the decency to tell you on their website/app even though you receive an email stating there is an update. I had to find out just two days before my scheduled appointment. Useless insurance company, useless customer service staff and without the requested MRI, no specialist appointment to rectify the damaged joint.

3 weeks and no reimbursement Just joining the queue of people who are still owed reimbursement by Cigna. After 3 weeks, I still have no confirmation of even filing the reimbursement request. I had to call them two weeks ago for them to confirm the request is in the system. But still, no acknowledgement at all of the process. Outrageous.

Their customer service is the worst Their customer service is the worst! I do not recommend Cigna. It is unacceptable that Cigna take your money and don't upload to activate your dental insurance policy for >21 days. The issue is still not resolved after three, 1 hour phone calls. I was passed around many departments, because it wasn't their problem to solve. Cigna you need to do better!

Very dishonest company Very dishonest company. I hold two different policies and pay for both. Cigna REFUSES to stand behind their policies. Stay away from this lousy compant. So apparently Cigna now would like to help with my situation. Where was this help prior to my review, I spoke with 7 different individuals at Cigna and no one could give an honest explanation.

I want to give them zero stars - avoid like a disease I want to give zero. These guys are absolute crooks. AVOID!!. I took out PLATINUM insurance and it's virtually impossible to get any refunds for medical services out of them. I have cancelled but will now take action