Good Faith I live in the northern Philippines on the island of Luzon. I have been a Cigna Global Health Insurance individual policyholder for the last seven years. Last month, I was diagnosed with bladder cancer and had to have a procedure, known as a TURBT. I did it at a local out-of-network hospital near where I live. Prior to doing so, I contacted Cigna and was told that my out-of-pocket-expenses would be fully reimbursed in accordance with the terms of my policy. This was done without issue. I received the entire reimbursement, deposited directly into my bank account. It’s now a month later and I need to repeat the same procedure. This time, I will be doing it at one of the best (and, also, most expensive) hospitals in the Philippines, St. Luke’s in Quezon City, Manila. St. Luke’s is an in-network hospital that Cigna deals with directly. The cost will be twice as much as the first hospital. St. Luke’s international patient unit has been coordinating with the Cigna medical unit assigned to assist me with and, also, sign off on my treatment and hospital admittance. I am due to be admitted today. Cigna has just issued a Guarantee of Payment letter to the hospital, which relieves me of any worries about the bill being paid or my claim being denied. I felt compelled to post my Cigna experience in large part because of the overwhelming number of negative and angry comments about Cigna that have been made on this site. After reading some of those reviews during my first hospital stay, they caused me considerable anxiety and worry over what I might be facing now that I was sick and would be using my Cigna health insurance for the first time. My experience with Cigna contradicts all those negative reviews. These last six weeks have been the worst in my life. Cigna, however, deserves nothing but high praise. The company’s representatives have taken an active part in taking care of my health coverage and offering additional support, when the most precious thing I possess, my health, is being assailed. Cigna, its medical staff and customer service phone reps, have been nothing but great. I am very appreciative. Thank you.

I wish I could give them 0 stars I wish I could give them 0 stars. I currently have terminal cancer. Unfortunately my cancer spread to my bones and I was in need of new chemotherapy, it took them months to approve. By the time it was approved, my cancer has progress massively to where the pain is unbearable. I have to sleep sitting down to get any shut eye. I can barely move my arm so my doctor sent me for radiation because of the severity of the pain and cancer in my bones. I have been waiting weeks and cigna will not approve my radiation. I've gone months without treatment, everyday getting closer to death and they do nothing to approve my treatment. What I'm getting from this is that since I've already met my deductible and coinsurance they're just pretty much waiting for me to die at this point in order for them not to have to pay for anything. These people are literally killing me.

3 weeks and no reimbursement Just joining the queue of people who are still owed reimbursement by Cigna. After 3 weeks, I still have no confirmation of even filing the reimbursement request. I had to call them two weeks ago for them to confirm the request is in the system. But still, no acknowledgement at all of the process. Outrageous.

Cigna Scam Artist With Claims my son to the nearest emergency room. Days earlier he had been to a Cigna approved urgent care. Had they treated him correctly we would not have been in the ER at 1:30 am with an allergic reaction causing huge hives and pain to his neck, shoulders, and hands. Apparently I should have gone to the further ER that was in network and took a chance on his airway being compromised and told him to just suffer with the pain. He was given several IV medications, monitored and sent home. Long story short they will not pay the doctor as they say he is out of network so Im sure they will not cover the visit. Cigna makes me ill. I don't know how these people sleep at night. 03/13/2024 I have sent an email twice with no response. Now I would give zero stars if it was an option.

Cigna Medicare Part D is more expensive now and gives you less than previous years Cigna was a less expensive Medicare Part D provider in 2022. Now, in 2024, they pay nothing towards tier 1 prescriptions. And they will not refill my medications until I am down to my last pill. Not very convenient when your prescription needs to be renewed by your physician. I paid more for Wellcare, but at least they covered the cost of Tier 1 prescriptions and I was always able to refill while I still one week of Meds left. They raised their rates for 2024, but did not raise the quality of service. Stay away from Cigna! They take your money and give you as little as possible back. Try Wellcare, I never had these problems with Wellcare.