Cigna Medicare Part D is more expensive now and gives you less than previous years Cigna was a less expensive Medicare Part D provider in 2022. Now, in 2024, they pay nothing towards tier 1 prescriptions. And they will not refill my medications until I am down to my last pill. Not very convenient when your prescription needs to be renewed by your physician. I paid more for Wellcare, but at least they covered the cost of Tier 1 prescriptions and I was always able to refill while I still one week of Meds left. They raised their rates for 2024, but did not raise the quality of service. Stay away from Cigna! They take your money and give you as little as possible back. Try Wellcare, I never had these problems with Wellcare.

If you’re on a specialty medication If you are on a specialty medication find another insurance. Cigna holds you hostage to Accredo, a company with 1star reviews which I 100% agree. Took 4 months to get my husbands med started and would not tell me what my final co pay would be until after they sent it so we’d be stuck with the max price…can’t return a medication. Still fighting with Accredo and spending lots of time doing so. Will be calling AGAIN today! Give alternative specialty pharmacy options. Will find new insurance asap just to get away from Accredo!

Rude Customer Service Representatives Spoke to both customer service representatives regarding a claim number and they are both rude! They sound condescending and rude all throughout the call. They also sound as if they hate working. Those types of agents should be terminated. I even asked for a supervisor multiple times but they said there is none which is impossible. I want someone to contact me back as I want this to be escalated higher. Change the CSRs you outsource!

Their customer service is the worst Their customer service is the worst! I do not recommend Cigna. It is unacceptable that Cigna take your money and don't upload to activate your dental insurance policy for >21 days. The issue is still not resolved after three, 1 hour phone calls. I was passed around many departments, because it wasn't their problem to solve. Cigna you need to do better!

3 weeks and no reimbursement Just joining the queue of people who are still owed reimbursement by Cigna. After 3 weeks, I still have no confirmation of even filing the reimbursement request. I had to call them two weeks ago for them to confirm the request is in the system. But still, no acknowledgement at all of the process. Outrageous.