Rude Customer Service Representatives Spoke to both customer service representatives regarding a claim number and they are both rude! They sound condescending and rude all throughout the call. They also sound as if they hate working. Those types of agents should be terminated. I even asked for a supervisor multiple times but they said there is none which is impossible. I want someone to contact me back as I want this to be escalated higher. Change the CSRs you outsource!

Good Faith I live in the northern Philippines on the island of Luzon. I have been a Cigna Global Health Insurance individual policyholder for the last seven years. Last month, I was diagnosed with bladder cancer and had to have a procedure, known as a TURBT. I did it at a local out-of-network hospital near where I live. Prior to doing so, I contacted Cigna and was told that my out-of-pocket-expenses would be fully reimbursed in accordance with the terms of my policy. This was done without issue. I received the entire reimbursement, deposited directly into my bank account. It’s now a month later and I need to repeat the same procedure. This time, I will be doing it at one of the best (and, also, most expensive) hospitals in the Philippines, St. Luke’s in Quezon City, Manila. St. Luke’s is an in-network hospital that Cigna deals with directly. The cost will be twice as much as the first hospital. St. Luke’s international patient unit has been coordinating with the Cigna medical unit assigned to assist me with and, also, sign off on my treatment and hospital admittance. I am due to be admitted today. Cigna has just issued a Guarantee of Payment letter to the hospital, which relieves me of any worries about the bill being paid or my claim being denied. I felt compelled to post my Cigna experience in large part because of the overwhelming number of negative and angry comments about Cigna that have been made on this site. After reading some of those reviews during my first hospital stay, they caused me considerable anxiety and worry over what I might be facing now that I was sick and would be using my Cigna health insurance for the first time. My experience with Cigna contradicts all those negative reviews. These last six weeks have been the worst in my life. Cigna, however, deserves nothing but high praise. The company’s representatives have taken an active part in taking care of my health coverage and offering additional support, when the most precious thing I possess, my health, is being assailed. Cigna, its medical staff and customer service phone reps, have been nothing but great. I am very appreciative. Thank you.

3 weeks and no reimbursement Just joining the queue of people who are still owed reimbursement by Cigna. After 3 weeks, I still have no confirmation of even filing the reimbursement request. I had to call them two weeks ago for them to confirm the request is in the system. But still, no acknowledgement at all of the process. Outrageous.

Very dishonest company Very dishonest company. I hold two different policies and pay for both. Cigna REFUSES to stand behind their policies. Stay away from this lousy compant. So apparently Cigna now would like to help with my situation. Where was this help prior to my review, I spoke with 7 different individuals at Cigna and no one could give an honest explanation.

They don’t cover anything and are very… They don’t cover anything and are very expensive. Stay clear of this insurance company. It would be better just to pay out of pocket and save yourself the premiums.