Scammers - do not buy anything from this company! Ordered a sofa in March for my brother who is in a care home and has dementia. Delivery was promised for 2 weeks but after 6 weeks the company still couldn’t give me a delivery date so I cancelled the order. I was promised a refund but nearly 2 months later and after countless phone calls and emails he still hasn’t had his money back. I’ve now commenced legal action against Homecarechairs to get him his refund. Dealing with the company is a nightmare - they simply ignore emails and phone calls. On the rare occasion I have managed to speak to someone, they promise a refund but nothing ever happens. Seriously do not use this company!

Avoid a rubbish supplier and product Delivery took 26 days instead of the 10-14 days they commit to on their website. Emails to check on delivery status ignored or replied to with lies.Promised phone calls with answers never received. In short appalling customer service with an attitude. When the chair was finally received, dumped on the driveway by some courier service without notice, we had our physiotherapist take a good look at it. They pronounced it to be poorly designed, poorly constructed from poor materials and entirely unfit for purpose- pronouncing it would do more damage than good to a user. Furthermore these people are not the manufacturer or designer, they are just traders, buying in cheap unfit for purpose rubbish product from a contractor. Avoid!

Good Customer service lacking The chair looks good and seems comfortable. However, I believe their customer service could be a lot better. An email was ignored, call-back didn't happen and kept holding on too long when I rang. In my delivery instructions I asked for driver to ring me approx. 1 hour away so I could be at the nursing home when it arrived. Having received bad customer service I suspected this wouldn't happen so I went over and waited and yes I was right the driver didn't ring me. I detected a bit of an 'attitude' from them in my dealings. At no point did I feel like a valued customer.

Fit for purpose, pleasant to look at I bought a no-frills fireside chair covered in chenille to help my recovery from a hip replacement. It was safely delivered within the specified time. In terms of its orthopaedic purpose it works well, and it is pleasant enough to look at. I just wish I'd spent a bit more and had a softer covering. Also I went for the petite size, which feels about an inch too low, and were i buying again I would choose regular. It's easier to put a folded blanket on the floor than it is on the seat of the chair.

Products are good but the customer… Products are good but the customer service is terrible, don’t reply to emails, don’t call back when they say they will, this is a real issue especially when your spending £200 on a single chair. You really need to sort out your customer service.