Missing shoes; miserable customer service I ordered two pairs of shoes 7/4/21. On 7/23 I received one pair with no explanation of the missing pair. 7/23: I sent an online message asking what happened; the message received no response. 7/26: After multiple attempts I was able to reach customer service by phone and was told the missing pair was backordered and would ship 8/1. They didn't. 8/12: Phoned again and was told they were "just in" and would ship the next day (8/13). They didn't. 8/23: Phoned again and was told a shipment had been started (whatever that means) and the shoes would ship "this week." They didn't. 8/31: Phoned yet again and was told the order had been cancelled. Since I had not cancelled the order I asked who had, and if they planned to refund me. I was told I would receive a call back. I didn't. Customer service has been difficult to reach. An online message received no response, and the phone system, after three minutes on hold requests a message or will automatically disconnect; it has taken multiple calls each time to connect to a live person. I don't know what has happened to this company. The quality of the one pair of shoes I received was markedly lower than the last shoes I bought from them. And my experience seems to indicate that Apex has a problem with both competence and honesty. The company's current BBB rating is F, a fact I wish I had discovered before I ordered.

This company is awful This company is awful. No customer service. Returned within time frame and absolutely no response or refund!!! Shoes aren’t comfortable, super heavy and bulky. The return issue is the deal breaker though. They allow you to return but note it has to be within 30 days or no refund so if you aren’t careful you may return shoes which they then keep and you get nothing but out of money!!!

ZERO Stars ZERO Stars. Return was received 4/15 still no credit. Will NEVER purchase anything from them.

Horrible customer service Horrible customer service. I have worn these shoes for years and have been very happy with them, but this time, I ordered a pair on May 18 and have yet to receive them. No response to repeated emails. Finally got a customer service rep who said they would look into it and get back to me. Yeah, right! That was over a week ago and at this point, all I get is leave a message and we'll get back to you. I've filed a dispute with Paypal over merchandise not received. Good product. HORRIBLE SERVICE. Never again.

Horrific Customer Service & QC Horrific Customer Service & QC: I have to echo the sentiment of fellow reviewers regarding the soles being prone to disintegration. My aging father has had his shoes quite literally a few days over the 6-month warranty only to be dismissed by Apex Foot Health Industries' Returns Coordinator Simone Allen and other representatives. Sadly, the shoes were purchased as a gift from his overly generous and unemployed wife with the hopes of addressing his pain. It is clear to me that my father's inactive lifestyle has not distressed the soles. While he was a marathon runner in his youth, he is now a listless individual wearing shoes with soles that are falling apart. The look is not particularly aspirational for those considering Apex footwear. To summarize, it is simply a poor quality product and clearly the company does not care to address their issues. I will be researching better products and finding a new orthopedic shoe while with him for Thanksgiving - as he has been vocally distraught over the entire ordeal. I hope this review serves as a warning to anyone considering Apex products.