Horrible customer service Horrible customer service. I have worn these shoes for years and have been very happy with them, but this time, I ordered a pair on May 18 and have yet to receive them. No response to repeated emails. Finally got a customer service rep who said they would look into it and get back to me. Yeah, right! That was over a week ago and at this point, all I get is leave a message and we'll get back to you. I've filed a dispute with Paypal over merchandise not received. Good product. HORRIBLE SERVICE. Never again.

The only hiking shoe I've been able to… The only hiking shoe I've been able to find that fits. I need a really wide shoe and Apex makes them. I ordered the wrong size the first time and they accept free returns (they pay for the shipping). I ordered a 1/2 size larger and love them. Search for coupon codes online first - I saved 15%. They also have free shipping.

Unhappy Customer Ordered a pair of shoes on June 14 for my husband to wear to our son’s wedding. Called three weeks ago to check on them. Assured me they would look into it and call me back. NO CALL. Terrible customer service. Still no shoes and we are leaving in 5 days. I wish I had read these review earlier and I would have never ordered from this company. Now they aren’t answering the phone. NEVER AGAIN.

ordered 2 pairs of sneakers on july 26 ordered 2 pairs of sneakers on july 26, 2022. The order status changed to “shipped“ on aug 4, 2022. Still have not received. Called, left message, no response. E-mailed, no response. Here’s the kicker, theres no way to track the shipment. Hmmm. Never have i not been able to track a shipment. This company seems shady and im pretty sure ive been scammed. Will be reporting them and i guess i will try to dispute this with my credit card. So disappointed. Not a great time for us to be losing money and we still need sneakers. Thanks alot Apex.

Missing shoes; miserable customer service I ordered two pairs of shoes 7/4/21. On 7/23 I received one pair with no explanation of the missing pair. 7/23: I sent an online message asking what happened; the message received no response. 7/26: After multiple attempts I was able to reach customer service by phone and was told the missing pair was backordered and would ship 8/1. They didn't. 8/12: Phoned again and was told they were "just in" and would ship the next day (8/13). They didn't. 8/23: Phoned again and was told a shipment had been started (whatever that means) and the shoes would ship "this week." They didn't. 8/31: Phoned yet again and was told the order had been cancelled. Since I had not cancelled the order I asked who had, and if they planned to refund me. I was told I would receive a call back. I didn't. Customer service has been difficult to reach. An online message received no response, and the phone system, after three minutes on hold requests a message or will automatically disconnect; it has taken multiple calls each time to connect to a live person. I don't know what has happened to this company. The quality of the one pair of shoes I received was markedly lower than the last shoes I bought from them. And my experience seems to indicate that Apex has a problem with both competence and honesty. The company's current BBB rating is F, a fact I wish I had discovered before I ordered.