Very poor customer service Very poor customer service, had shoes less than a year, bottom of the sole broke loose and causes tripping, tried by email and telephone several times to get assistance with this and after 3-4 exchanges I became persona non grata, I bought shoe glue and glued it myself

The only hiking shoe I've been able to… The only hiking shoe I've been able to find that fits. I need a really wide shoe and Apex makes them. I ordered the wrong size the first time and they accept free returns (they pay for the shipping). I ordered a 1/2 size larger and love them. Search for coupon codes online first - I saved 15%. They also have free shipping.

Missing shoes; miserable customer service I ordered two pairs of shoes 7/4/21. On 7/23 I received one pair with no explanation of the missing pair. 7/23: I sent an online message asking what happened; the message received no response. 7/26: After multiple attempts I was able to reach customer service by phone and was told the missing pair was backordered and would ship 8/1. They didn't. 8/12: Phoned again and was told they were "just in" and would ship the next day (8/13). They didn't. 8/23: Phoned again and was told a shipment had been started (whatever that means) and the shoes would ship "this week." They didn't. 8/31: Phoned yet again and was told the order had been cancelled. Since I had not cancelled the order I asked who had, and if they planned to refund me. I was told I would receive a call back. I didn't. Customer service has been difficult to reach. An online message received no response, and the phone system, after three minutes on hold requests a message or will automatically disconnect; it has taken multiple calls each time to connect to a live person. I don't know what has happened to this company. The quality of the one pair of shoes I received was markedly lower than the last shoes I bought from them. And my experience seems to indicate that Apex has a problem with both competence and honesty. The company's current BBB rating is F, a fact I wish I had discovered before I ordered.

ZERO Stars ZERO Stars. Return was received 4/15 still no credit. Will NEVER purchase anything from them.

No shoes and out $100 I ordered very expensive shoes from this company for nursing school. A MONTH after the order my shoes were still not processed or shipped. I'm starting school soon and I still have not received my $100 sneakers. I e-mailed the company and nobody got back to me, I also called several times and was listening to hold music for 30 min after which time it sounded like someone picked up without saying anything and then hung up. You can't even cancel an order on the site without talking to somebody. Now I have no shoes for school and I'm pretty sure I just lost $100 too. I'm wondering if this is even a real company or a scam site that doesn't really have any employees.