The order was exactly what was shown on… The order was exactly what was shown on the order site. The fabric is good quality and it arrived in a timely manner

great customer service As opposed to other reviews regarding their customer service, I found that their customer service was great and very responsive. I would buy again again.

Missing shipment replaced!! I ordered some personalized ornaments back in early October. My credit card was charged 10/16/2023 and the shipment was sent. It somehow was lost, showing it arrived in the USA with duties unpaid. I worked with two reps (Mollie and Lucie) to get a new order reprinted. I am pleased to say that all 4 arrived today and they are beautiful!! Thank you Pawsionate!!!

Wrong order, ruined Christmas I ordered 2 mugs on December 2nd. They arrived December 12, on December 13 I contacted customer support as both mugs were completely wrong. They let me know they were sorry and would send replacement via 2 day shipping to arrive before Christmas. They did not arrive before Christmas and when I asked for a return, I was told they already worked with me upgrading to 2 day shipping and that returns were not able to happen. Over $60 for two mugs that are less than decent quality and late for Christmas.

I bought a t-shirt for a friend I bought a t-shirt for a friend. It was personalized perfectly, good material and quality made. They kept me informed as to when I could expect it. It arrived on time. I would order from them again.