Great Experience! First contact was Patrick, sales. The home visit was prompt, relaxed, and informative. No high pressure speech. Tub was beautifully installed two weeks later. Bathroom looks perfect. Installers were also prompt, professional, and efficient. We are totally enjoying our safestep tub.

Walk in tub nightmare. Everything, except the tub was installed and is so tight to the toilet the lid no longer fits. Salesman promised a lot of things that we not done. All towel racks are gone, but I have large holes instead where they were attached. Evidently the salesman has no idea what the installers are going to do except install the tub. Of course it's Elder Abuse and fraud, in my opinion. We're afraid to use the tub not knowing what else may be wrong.

Maybe you shouldn't support a fake… Maybe you shouldn't support a fake Tennessean like fake senator tubberville my father served in the airforce wwIi Korea, brother retired marine and son in Iraq army. he is a disgrace to this country and an enemy of our beloved armed forces heroes! Get a reality check and be a true American and get him out of our government who needs heroes not toxic fake unhuman beings. Please then I would support your needed business for the handicapped and elderly. I'll pray that you become the humans this world needs.

Nightmare resolved Please see above. I look forward to your installing another crack- less tub. Please advise of date.06082023 4 days later - Safe Step has responded quickly and graciously to my concerns. The tub was, in fact, not actually cracked. Rather, a gap had developed between the tub and a front panel. A re-application of silicone has resolved the situation. Thanks to all who worked to make that happen!

From the BIRDS… We were extremely satisfied with workmanship and expertise of the installer after he had completed the installation. He then gave us a very informative review of the workings of the tub and all controls. Before he was done he cleaned the entire area and removed material that was not used and all scrap material that was left over. I gave him a great big 5 STARS for a job well done. we love our Safe Step Walking Tub we wished we had done it years ago.. Thank you very much...