customer
GBVery great customer service and very intelligent customer service rep. Very great customer service representitive. Highly educated and kind. Understanding of how the new prescription of the eyeglasses replaced the old one in your file and cancelled the old order to create the new order. Nice new york accent that is appreciated.
Mary w
GBAlways good service with care Always good service with care, done promptly, and at a good price. What more could anyone want?
customer for life
GBHappy customer for 16 years ! I have been purchasing eyeglasses for myself from Eyeglassdirect.com for the last 16 years. I keep returning to this website for their consistent high quality, accuracy in filling my prescriptions, speedy service and also keeping their prices affordable throughout the entire 16 years and even during these times of high inflation. They have kept all the frames and lenses and options that I really like and repeatedly buy available throughout the entire 16 years. I had a great experience in both purchasing new frames and lenses as well as sending in my own frames for lens replacement. Whenever I have contacted customer service with a question, I recieved a timely and satisfactory response. They even implemented a suggestion I provided that has led to improved customer experience for me. For all these reasons they have got me as a customer for life!
Grant A.
GBGood customer service experience: The post office lost my frames and delivered a broken box to Eyeglasses Direct. I got a phone call from the owner to go over my options. He emailed me the form and photos of the damaged package and explained the process to submit a claim and get a refund from USPS. Once that was handled I sent in a replacement set of frames and it was all good after that.
Mike
GBGood glasses, insulting service Good progressive lenses providing good vision. Decent turnaround time. I took risk of having frame damaged in the lens replacement process and paid the price. Then, I was essentially called a liar by the rep on the phone when I inquired if anything could be done about the chipped paint on the frame.