Awesome Customer Service! Awesome Customer Service! I have purchased numerous designer glass frames and always sent to eyeglassdirect.com and they have been great every time adding prescription lenses. Any questions are always answered quickly (after last email I received a call within hours). Could not recommend more highly, spoken to Randy (owner?) who has been very helpful and friendly.

Speaking with a person who related all… Speaking with a person who related all the important information.

I've been a customer here for over 15… I've been a customer here for over 15 years.. My experiences with Randy and his team have been nothing less than excellent. You can't get better service or better prices anywhere than at eyeglass direct definitely check them out!

Good customer service experience: The post office lost my frames and delivered a broken box to Eyeglasses Direct. I got a phone call from the owner to go over my options. He emailed me the form and photos of the damaged package and explained the process to submit a claim and get a refund from USPS. Once that was handled I sent in a replacement set of frames and it was all good after that.

Happy customer for 16 years ! I have been purchasing eyeglasses for myself from Eyeglassdirect.com for the last 16 years. I keep returning to this website for their consistent high quality, accuracy in filling my prescriptions, speedy service and also keeping their prices affordable throughout the entire 16 years and even during these times of high inflation. They have kept all the frames and lenses and options that I really like and repeatedly buy available throughout the entire 16 years. I had a great experience in both purchasing new frames and lenses as well as sending in my own frames for lens replacement. Whenever I have contacted customer service with a question, I recieved a timely and satisfactory response. They even implemented a suggestion I provided that has led to improved customer experience for me. For all these reasons they have got me as a customer for life!