Very great customer service and very intelligent customer service rep. Very great customer service representitive. Highly educated and kind. Understanding of how the new prescription of the eyeglasses replaced the old one in your file and cancelled the old order to create the new order. Nice new york accent that is appreciated.

Great personal attention. They took the time to call me and discuss my order. It was not a sales pitch to sell me on more expensive options, It was just to make sure I understood exactly how they were going to prepare my order. The turn around time was longer than a company I had used previously but the quality of work and personal attention great. I will use them again.

Satisfied with your service and product. I am completely satisfied with the glasses that I purchased from Eyeglassdirect.com. The website was easy to use and the tools provided were very helpful. I ordered a pair of prescription glasses and a pair of sunglasses, and I am very satisfied with the fit and accuracy of the prescription and tint. The price that I paid was at least 50% lower than had I bought them at any retail store. The savings alone is a good reason to buy my glasses from Eyeglassdirect. I would recommend this company to anyone who would be interested in buying a pair of glasses or sunglasses. The only thing I was not completely happy with was the time it took to complete my order. I do realize that doing things the right way takes time, and I was advised that it might be several weeks to get my glasses. I myself will use them in the future for all my optical needs.

I've been a customer here for over 15… I've been a customer here for over 15 years.. My experiences with Randy and his team have been nothing less than excellent. You can't get better service or better prices anywhere than at eyeglass direct definitely check them out!

Good customer service experience: The post office lost my frames and delivered a broken box to Eyeglasses Direct. I got a phone call from the owner to go over my options. He emailed me the form and photos of the damaged package and explained the process to submit a claim and get a refund from USPS. Once that was handled I sent in a replacement set of frames and it was all good after that.