Grant A.
GBGood customer service experience: The post office lost my frames and delivered a broken box to Eyeglasses Direct. I got a phone call from the owner to go over my options. He emailed me the form and photos of the damaged package and explained the process to submit a claim and get a refund from USPS. Once that was handled I sent in a replacement set of frames and it was all good after that.
Ken
GBVery happy with their service After completing the online information I received my glasses within a week. I've been using Eyeglassdirect for years and have found them to be quick and courteous as well as excellent in quality.
customer
GBVery great customer service and very intelligent customer service rep. Very great customer service representitive. Highly educated and kind. Understanding of how the new prescription of the eyeglasses replaced the old one in your file and cancelled the old order to create the new order. Nice new york accent that is appreciated.
Timothy Dunn
GBAwesome Customer Service! Awesome Customer Service! I have purchased numerous designer glass frames and always sent to eyeglassdirect.com and they have been great every time adding prescription lenses. Any questions are always answered quickly (after last email I received a call within hours). Could not recommend more highly, spoken to Randy (owner?) who has been very helpful and friendly.
customer
GBVery good and transparent experience… Very good and transparent experience throughout. Will buy again.