Brian L. of Newnan, Ga.
GBI rolled the dice and came up aces After searching for deals online, I called the shop direct and spoke to the owner who was very helpful in determining if the frames I have could get new lenses. Good news, they could. After mailing them via USPS the now upgraded glasses were delivered in an approximate 2.5 week turnaround. I am pleased with the work and love having replacement lenses in my old Arnette frames.
customer
GBVery great customer service and very intelligent customer service rep. Very great customer service representitive. Highly educated and kind. Understanding of how the new prescription of the eyeglasses replaced the old one in your file and cancelled the old order to create the new order. Nice new york accent that is appreciated.
Ken
GBVery happy with their service After completing the online information I received my glasses within a week. I've been using Eyeglassdirect for years and have found them to be quick and courteous as well as excellent in quality.
Mike Bryant
GBGreat personal attention. They took the time to call me and discuss my order. It was not a sales pitch to sell me on more expensive options, It was just to make sure I understood exactly how they were going to prepare my order. The turn around time was longer than a company I had used previously but the quality of work and personal attention great. I will use them again.
Grant A.
GBGood customer service experience: The post office lost my frames and delivered a broken box to Eyeglasses Direct. I got a phone call from the owner to go over my options. He emailed me the form and photos of the damaged package and explained the process to submit a claim and get a refund from USPS. Once that was handled I sent in a replacement set of frames and it was all good after that.