Jennifer BOLL
GBThe gentleman that helped me was… The gentleman that helped me was fantastic. I would give him 10 stars. I am pretty sure his name was Robert.
Grant A.
GBGood customer service experience: The post office lost my frames and delivered a broken box to Eyeglasses Direct. I got a phone call from the owner to go over my options. He emailed me the form and photos of the damaged package and explained the process to submit a claim and get a refund from USPS. Once that was handled I sent in a replacement set of frames and it was all good after that.
customer
GBVery great customer service and very intelligent customer service rep. Very great customer service representitive. Highly educated and kind. Understanding of how the new prescription of the eyeglasses replaced the old one in your file and cancelled the old order to create the new order. Nice new york accent that is appreciated.
Lynn Yarbrough
GBSpeaking with a person who related all… Speaking with a person who related all the important information.
Bill W
GBExperience I'm an ex optician, I've been getting my glasses from eyeglass direct for over 10 years I have yet to get a bad pair. Prescriptions are always right on and frames are good quality. Very easy to pick a frame and order, I plan on being a customer for a long time. BillW