Ordering was an easy process Ordering was an easy process, I was notified when the glasses were shipped and delivered. Fast and efficient business transaction. When I had difficulty with the receiving facility where I had them sent (not any fault of cool frames), their customer service went above and beyond to help me out and everything was a success. Thank you so much !!!

Customer service was awful and not… Customer service was awful and not helpful. There was no one who could tell me what was wrong with my order. Inplied that I should check with my bank. Cool Frames didn’t have trouble having charges go thru 3 times!! Not a problem with bank.

Designer glasses at an excellent price! Found a fantastic pair of Prada glasses for an amazing price. Communication was good. I had emails regarding my order and it's status and when it was shipped. Delivery time was great. Ordered May 31 and delivered June 14. Excellent for an international order. I did try on the glasses and they do seem to be slightly off center. I'm sure it's nothing the optical can't fix when I get my lenses in.

Shipping is a bit long but great sunglasses I was scared at first when I read the previous comments but It was the only website doing international shipping for a pair that is not available in France so I decided to try anyway. Shipping was a bit long (ordered March 29th, received April 22nd) but the glasses are dope. Would buy again.

First experience ordering my… First experience ordering my prescription progressives on line. I am very happy with my new glasses and they came quickly and they kept me updated as when they were getting the lenses made getting ready to be shipped etc Thanks Kellie