Order frames disaster Order frames , they said that they were delivered, I waited a few days to see if a neighbor got them in error NOPE still nothing, USPS carrriers will sometimes mark packages delivered before hand not sure why but I'm out the $202.50 they have intentionally made it so that the insurance would be delayed by having me submit when they are the ones who are REQUIRED to submit.. coolframes give me my money back so I can actually get my glasses from a reputable place

Cool Frames are the best!!! Cool Frames are the best!!!! Just received my new Prada’s today and they are 100% authentic!!! Unbelievable price, service and shipping!!! Pleasant to talk with on the phone and kept me up-to-date on my entire purchase, including the shipping. New lifetime customer!!

Warranty Repair I recently purchased frames from Cool Frames and had them filled at Costco. Then one of the rhinestones fell out of the frame. The company asked me to send the frames back and they would replace them which they did. I am very happy with the level of customer service and would definitely recommend buying from Cool Frames in the future.

Excellent job!! Good communicators, kept me informed of their progress ordering special frame that I wanted. Quickly shipped and provided me with good tracking info. New glasses were exactly the way I wanted them! Excellent work!!

Luv luv my new glasses Was Leary about ordering glasses online. I was afraid they wouldn’t fit but I love my new glasses your customer service was very helpful in answering my questions before I ordered. Prices were good Thanks