Customer service was awful and not… Customer service was awful and not helpful. There was no one who could tell me what was wrong with my order. Inplied that I should check with my bank. Cool Frames didn’t have trouble having charges go thru 3 times!! Not a problem with bank.

Order frames disaster Order frames , they said that they were delivered, I waited a few days to see if a neighbor got them in error NOPE still nothing, USPS carrriers will sometimes mark packages delivered before hand not sure why but I'm out the $202.50 they have intentionally made it so that the insurance would be delayed by having me submit when they are the ones who are REQUIRED to submit.. coolframes give me my money back so I can actually get my glasses from a reputable place

Designer glasses at an excellent price! Found a fantastic pair of Prada glasses for an amazing price. Communication was good. I had emails regarding my order and it's status and when it was shipped. Delivery time was great. Ordered May 31 and delivered June 14. Excellent for an international order. I did try on the glasses and they do seem to be slightly off center. I'm sure it's nothing the optical can't fix when I get my lenses in.

Warranty Repair I recently purchased frames from Cool Frames and had them filled at Costco. Then one of the rhinestones fell out of the frame. The company asked me to send the frames back and they would replace them which they did. I am very happy with the level of customer service and would definitely recommend buying from Cool Frames in the future.

First experience ordering my… First experience ordering my prescription progressives on line. I am very happy with my new glasses and they came quickly and they kept me updated as when they were getting the lenses made getting ready to be shipped etc Thanks Kellie