First experience ordering my… First experience ordering my prescription progressives on line. I am very happy with my new glasses and they came quickly and they kept me updated as when they were getting the lenses made getting ready to be shipped etc Thanks Kellie

Too many issues I’m used Cool Frames in the past and been satisfied however, something has changed. I ordered a pair of glasses and after two weeks, I went onto my account to check the status. The order stated it was on hold awaiting customer approval? I never received any type of correspondence that the order was on hold, pending my approval. No telling how long the order would have remained in queue if I hadn’t proactively checked on it. I called customer service and was told the size I ordered wasn’t available. Why didn’t someone let me know? In any case, I selected a different size and was assured it would be rush processed and shipped. Neither has happened. So now, after several more weeks, I had to contact them again. I was promised the glasses would be shipped either last Friday or today. You guessed it, neither has happened. I recommend using a different company, I certainly won’t be purchasing anything else from Cool Frames. Too many problems

Shipping is a bit long but great sunglasses I was scared at first when I read the previous comments but It was the only website doing international shipping for a pair that is not available in France so I decided to try anyway. Shipping was a bit long (ordered March 29th, received April 22nd) but the glasses are dope. Would buy again.

Cool Frames are the best!!! Cool Frames are the best!!!! Just received my new Prada’s today and they are 100% authentic!!! Unbelievable price, service and shipping!!! Pleasant to talk with on the phone and kept me up-to-date on my entire purchase, including the shipping. New lifetime customer!!

Customer service was awful and not… Customer service was awful and not helpful. There was no one who could tell me what was wrong with my order. Inplied that I should check with my bank. Cool Frames didn’t have trouble having charges go thru 3 times!! Not a problem with bank.