Received clear lenses; ordered Transitions I ordered a pair of Silhouettes to replace a pair that got broken. They were a spare pair, so I didn’t open them until a year later. Nonetheless, that’s only part of the story. I emailed and said I knew it was over a year, but I thought they should know that I ordered Transitions lenses, a $299 upgrade, and received clear, no tinting. Someone responded right away, asked for pics. I sent pics as proof, and got an email that said it was too late for them to do anything. Then why ask for pics?? Go elsewhere. Next time, I will.

My experience was great at first I was… My experience was great at first I was nervous about buying prescption sunglasses over line but customer service helped me so much and made me feel comftable ! My glasses came with in a week and they were perfect !!! I have recieved so many compliments I ordered another pair !!!

Designer glasses at an excellent price! Found a fantastic pair of Prada glasses for an amazing price. Communication was good. I had emails regarding my order and it's status and when it was shipped. Delivery time was great. Ordered May 31 and delivered June 14. Excellent for an international order. I did try on the glasses and they do seem to be slightly off center. I'm sure it's nothing the optical can't fix when I get my lenses in.

Customer service was awful and not… Customer service was awful and not helpful. There was no one who could tell me what was wrong with my order. Inplied that I should check with my bank. Cool Frames didn’t have trouble having charges go thru 3 times!! Not a problem with bank.

First experience ordering my… First experience ordering my prescription progressives on line. I am very happy with my new glasses and they came quickly and they kept me updated as when they were getting the lenses made getting ready to be shipped etc Thanks Kellie