I ordered my hearing aids online so I… I ordered my hearing aids online so I did not interact with any customer service rep. I have heard from someone twice telling me my order is delayed by 5-10 business days. So that makes up to 20 day delay. When the ad says 3 to 4 business days for shipment.

Purchased the Sigma Plus B for my dad… Purchased the Sigma Plus B for my dad in July 2023. They failed and Nano sent a replacement in September 2023. That pair failed and was replaced in December 2023. Those failed and were replaced in March 2024. When that pair failed, Nano offered a different type, model # RX2000-DC-B. Received them on April 6th. Those lasted about 1 week. I’ve since contacted Nano and asked for a refund to which they said no, the 45 day refund period has passed. They want to sent out yet another pair. It’s been 10 months since this saga began and I’m tired of receiving product that does not work/last, of going to the post office to return, of calling Nano and so on. Their quality control is poor. I think it would have been better purchasing from an EN&T doctor.

We are having trouble knowing if the earpieces are on or off… We are having trouble knowing if the devices are on or off. I suggest you make the green light stay on to indicate they are on. It is really hard for a 90 year old person to work them. Also, after being fully charged, they don't seem to work so I put them back into the charger where they glow orange (not charged). I am disappointed in this product.

I received the wrong domes I received the wrong domes. I explained to the agent that I still have CIC2 aids but I wanted to purchase replacement domes for the CIC4 aids. I had several chats with the agent to ensure that I was purchasing the CIC4 domes, as was assured they were the correct ones. I had both CIC2 and CIC4 aids, and preferred the domes on the CIC4 units. So I wanted to purchase CIC4 replacement domes for my CIC2 aids since the domes fit my ears better. The agent tried to be helpful and was very personable.

I saw the advertise on tv I saw the advertise on tv. My mother needed hering aids. I like it because they give you extra covers, brush. I liked itbecause of the charger. Sometimes it is hard to get batteries.