Cheri
GBorder vs ship dates I have had to wait an unexpected lengthy delivery time, up to 3 weeks for shipment from the order date, for the past 3 out of 4 orders. It would be nice if the original order stated the delay instead of the email that follows days behind. That would give an option to make alternative arrangements. For an 4/20 order, I won't receive my lenses until approx. 5/8, which isn't how the delivery time used to be.
Monica
GBChanging ETAs multiple times is “no bueno” Kinda sucky that you give me a date that your “supplier” will ship, and then change the date over and over. This is the second year in a row that you’ve underperformed. Great price and product, but, like most people, I would like to be able to see in a timely manner.
Marzena
GBMy favorite Contact Lenses provider!;) Love ordering my contacts from Lens.com! The opportunity of an eye exam through their website is just an awesome idea! Also the rebate card you’re getting after purchasing a certain amount of lenses from them…! Love it! I’m a returning consumer for so many years. Thanks much!!!
Joy B.
GBOutrageous "service" fee charge Website is easy to use however, prices can be deceiving. When ready to pay I was charged almost $24.00 listed as a service fee! Contact lenses box price is $57.00 PLUS almost 50% "service" fee PLUS shipping. Outrageous!! I can understand a small service fee but 50%!!!! AND, this is not disclosed until payment.
Steve
GBI realize I only purchased 1 box of 6… I realize I only purchased 1 box of 6 contacts but I believe I was taken advantage of regarding price for my order($86. I was in a bind to get my contacts so I paid the requested price. I will have time to shop next time I need contacts.