Diane
GBEasy to bring up Easy to bring up, however, could not find a section to 'edit' info. need to update power and change optometrist. I have a phone call on the waiting list to speak to someone. DS
Lee Ann
GBPrices were misleading Prices were misleading. Summary of total was different than actual cost AFTER credit card information was confirmed. Took 40 minutes on chat, over 3 hours waiting for call back. Apparently there is a 39.99 handling fee for each box of contacts. When asked why this wasn't on summary of order I was told it would take further investigation. After holding for over 40 minutes for an agent I was done. Canceled my order. No Cost savings and a big hassle. Would not use this company.
Javon
DEI recommend Lens.com for Military Service Members Abroad. Lens.com has always made ordering contacts quick and easy. I am Active Duty Military and all of my purchases are delivered on time and on target.
Genesis
GBI had ordered contact lenses and I… I had ordered contact lenses and I urgently needed them, even paid extra for two day shipping. It’s been over a week and my order hasn’t processed because my prescription wasn’t approved however the site policy states that the order would be process after 8 hours if no response. It’s been over 8 business hours and my order hasn’t been processed.
Daniel
GBOrder delays creates less loyalty Delaying filling my order makes me think that I should try another vendor next time. You should expedite special orders of contacts that you don't keep in stock.