Sorry for the former review.... I feel that I was harsh in the review I wrote before. I did not get the information I asked for but looked in my booklet and found what I wanted to know. The person I spoke to was very courteous but I was never contacted with the information I wanted. I have always had a wonderful relationship with hear.com and everyone has been helpful and wonderful to work with. So I want to give the 5 stars that I feel you deserve and I look forward to working with you in the future for any questions I have regarding my hearing aids which I love. Judi Mason

Returning aids 3 times in 13 months I have had these hearing aids for just over a year now and had to send back for repairs 3 times. The first two times Hear.com had them in their possession for a combined 8 weeks. I'm currently waiting to return them again, for who know how long, due to such a high volume of calls coming in, which make it hard for Hear.com to return a call. When you struggle to hear and the aids you purchased are out of commission for 3 of 13 months, while still making payments, is very disappointing.

Great Communication From the moment I contacted them they were in constant contact with me. Fantastic communication! They found a wonderful audiologist nearby. And the best thing is you can visit any audiologist in any city if you are out of town! The hearing aides are comfortable to wear and recharge. Great choice in hearing aides!

Skeptical....at first Saw an ad and was skeptical that an"online" hearing aid would work. Very pleasantly surprised to be proved wrong. Exceptional service and a great hearing aid. I am very happy and would highly recommend hear.com

Excellent Jamie, our consultant, was superb in her helping us find exactly what my husband needed. She remained infinitely patient, and she demonstrated expertise in her knowledge.