Delay in fulfillment I sent in my new prescription to be filled. They declined it because they were viewing my old prescription (from the year before). They were unable to see the new uploaded document. This caused a delay in my order. Then, when I tried to send them the new prescription again, they asked for it by text or e-mail. As far as I understand, that is an unsecured way of sending personal information. It does not follow HIPPA guidelines (I have worked within the HIPPA industry). So while I received my order once things were sorted out, it was delayed unnecessarily and resolved in a problematic way.

Great customer service I made a mistake on my address from typing too fast. I left a voicemail after hours to the let them know of the error in house number. I asked if they could change it or maybe cancel the order and I would resubmit. Not only did they change the address for the order the next morning, they updated my profile so I wouldn’t have it happen again.

Best price Prices were good and they were honest. They disclosed why they had a large handling charge at the beginning of the transaction and it made sense as I had already tried to buy the lenses at another large contact lens merchant that added a huge charge on at the end of the transaction with no explanation which made me not go through with the order. Contact Lens King was upfront about the charge and they ended up being way less expensive.

Best prices for contact lenses Best prices for contact lenses. My recent order was delayed, but they informed me of the situation and that it was a shortage from the manufacturer. The customer service agent gave me an accurate ETA for my order. Highly recommend if you want to save on contact lenses!

Really good source for contact lenses. Ordering was very easy on the website. SO fast on the delivery; Contact Lens King shipped my order on the same day I submitted my order, so that was great. I saved the equivalent of $140 this year versus buying at my optometrist's office. Thank you for the great service!