Delayed delivery and their system… Delayed delivery and their system doesn't recognize whether an insurance policy provides one or two frames per year if an exiting order is in progress. Spoke to one of customer presentative and all I was advised is to cancel my second order but they mentioned that i can get 30% off but not open to discuss about the numbers/balance that I need to pay after that discount. I am never going to back befitting.

No response after nearly 2 weeks of placing the order Once I placed my order that said 5-7 day shipping, I got an email that said to send prescription and it might be 5-7 days before they even respond. At this point I thought that was reasonable. I sent the pictures in, and have followed up 4 times now, and it has been 2 weeks with not even a single acknowledgement email. If you are going to take some crazy amount like over a month to respond, then either let the customers know, don’t give false hope, and have someone solely focus on responding to email providing updates. I can see that reviews on here are getting a response within a day…. So why not our emails? I’m cancelling now and going elsewhere.

Absolutely best in customer service & product This is my 2nd year ordering from Befitting and the experience was again flawless!!! The staff, most especially Cody Sue M., was very informative and helpful pointing out the best choices for optimization of my insurance coverage. Best bang for your buck with this company I will look forward to using them again next year!!

People on here complaining about the… People on here complaining about the wait time has me shaking my head. I mean really, you are ordering online! There's no guarantee how long it will take, not to mention they still have to make make your lenses. If you you need your glasses in a hurry then go to an actual store and order them. Lucky for me I can live without glasses, have a very low prescription. My daughter who has a very high prescription would never order glasses online. People with no common sense writing bad reviews on a good company.

Great first experience! I hadn't heard of Befitting until my insurance changed and I had to find a new source for my prescription glasses. I shopped around and Befitting had the best selection and prices so I placed my order and submitted my prescription. My glasses came in about 2 weeks, which is just as fast as any optometrist office and they are perfect! No issues at all so I highly recommend Befitting for your next pair.