No response after nearly 2 weeks of placing the order Once I placed my order that said 5-7 day shipping, I got an email that said to send prescription and it might be 5-7 days before they even respond. At this point I thought that was reasonable. I sent the pictures in, and have followed up 4 times now, and it has been 2 weeks with not even a single acknowledgement email. If you are going to take some crazy amount like over a month to respond, then either let the customers know, don’t give false hope, and have someone solely focus on responding to email providing updates. I can see that reviews on here are getting a response within a day…. So why not our emails? I’m cancelling now and going elsewhere.

Had issues with glasses that were…. Had issues with glasses that were defects from the manufacture. Befitting has been amazing addressing and fixing the problems, I highly recommend and trust,

Wonderful to deal with from beginning to end… I needed to return my prescription sunglasses after I received them. I contacted customer service and they were EXCEPTIONAL through the return process. I was able to return the glasses and my account was credited back immediately. They also contacted my vision insurance to reinstate the benefits used. I have used Befitting in the past and will most certainly return when I look to purchase my next pair of glasses. I highly recommended for the quality, the selection, the speed of service, and their customer service. Thank you!!!

My original order took well over a… My original order took well over a month to be fulfilled, and they kept making excuses about 'supply issues'. They said they would refund $50 back to my account, but I have yet to see one penny back from this company in light of the terrible customer service. Avoid this company! UPDATE...I received a response from Befitting asking me to contact them about my concern...but the problem is that I've been in contact with multiple customer service reps from the company and have still not received the promised refund. What do I do now, Befitting?!?

Ordered a pair of Oakley Sunglasses Ordered a pair of Oakley Sunglasses. Processing and production time took 3 weeks. Overall happy with the purchase but be prepared to wait. Had to order a temporary pair from another company while I waited which came within 3 days total.