Great Experience Although I had to return the absolutely beautiful frames I purchased due to the fit on my face, this company was amazing to work with. I received my purchase really quickly, the return process was seem less, and my refund was very fast. The times that I emailed customer service with questions, my emails were replied to in minutes. Great customer service!

Customer Service is Paramount I ordered some hard-to-get (old stock) frames from the store in Century City, Los Angeles but was told a week later that the order had to be cancelled because the frames were discovered to be damaged. My refund was made immediately and I received a telephone call with the details of the cancellation. I greatly appreciate the excellent customer service that was rendered in finding the frames, placing the order and in the subsequent follow-up. Though I'm disappointed not to have the frames, I'll do business with this store again because of their attention and professionalism! Special thanks to Eric at that shop.

Very slow to ship order! Order for 1 frame still not shipped after 12 days and multiple email inquiries. The phone number always goes to voicemail, they never answer. Not acceptable in this day and age, even during these Covid times. Time frame to ship out a simple order is unreasonably long, plus now they only offer ground shipping, causing further delays in receiving your order (at least 3-4 weeks, I’m 2 weeks in and still waiting for shipping confirmation).

Really Wonderful Customer Service The customer service team I worked with was so helpful! I wanted to purchase a pair of Celine sunnies but I’m blind as a bat, so I needed prescription lenses added in. They were responsive and patient with my many emails, and were careful to make sure that the lenses were my desired tint before sending them out. The glasses themselves are lovely too! Five stars!

Website was easy to use Website was easy to use. I sent email and received answer within 24 hours. My order was received within an few days. The plus with then Designer Eyes is you have to sign for package, verifying delivery. The sunglasses I ordered were exactly as pictured. I am looking forward to wearing them.