Customer Service is Paramount I ordered some hard-to-get (old stock) frames from the store in Century City, Los Angeles but was told a week later that the order had to be cancelled because the frames were discovered to be damaged. My refund was made immediately and I received a telephone call with the details of the cancellation. I greatly appreciate the excellent customer service that was rendered in finding the frames, placing the order and in the subsequent follow-up. Though I'm disappointed not to have the frames, I'll do business with this store again because of their attention and professionalism! Special thanks to Eric at that shop.

Very slow to ship order! Order for 1 frame still not shipped after 12 days and multiple email inquiries. The phone number always goes to voicemail, they never answer. Not acceptable in this day and age, even during these Covid times. Time frame to ship out a simple order is unreasonably long, plus now they only offer ground shipping, causing further delays in receiving your order (at least 3-4 weeks, I’m 2 weeks in and still waiting for shipping confirmation).

Exceptional Customer Service Never had such an experience with "Teleshopping". JOE JAGPAT/the manger is indeed a man of his words and stands behind his commitments. I never expected what he did for us to get us the right frames and lenses. I will always shop with him .

Amazing selection of luxury eyewear Amazing selection of luxury eyewear. Prescription glasses ordered with easy. Customer service was amazing helping me with all questions and clarifying different types of lenses available for my prescription. Very happy with my Ditas and Style Mirror Transitions lenses. Will definitely shop here again.

100% satisfied Didn’t have to wait long for my Cartier’s to be delivered and were brand new in beautiful packaging. Highly satisfied! Thank you Designer Eyes! I will definitely do business with you again 🙂