All in all All in all, I was very satisfied with Designer Optics. Would I use them again or recommend them? Yes, I would Their prices are very competitive in a very competitive field. I would really give them 4.5 stars but I can't do that. There were a couple of minor glitches, but very close to it.

Never Received When placing my order, the website said 1-3 business days for processing and 5-7 business days for shipping. It has been a month since I placed my order and customer support can't even tell me if the manufacturer has shipped the frames to them, much less how long it will be until I receive the glasses. The only good thing I can say is that my refund was issued promptly when requested. Update based on seller response: The only emails I received were vague responses to my inquiries essentially saying they didn’t know when they would get them and thanks for my patience… that went on for weeks with no actual updates provided.

I placed my order on a Wednesday and… I placed my order on a Wednesday and paid the extra postage for 2-day UPS delivery. Didn’t receive them until Tuesday the following week. Called customer service and they credited the extra postage fee. Sunglasses showed up and are very nice quality. Overall experience is great from the virtual try-on to ease in ordering. Will definitely buy from them again.

Slow shipping, good product I ordered two pairs of glasses for both of my girls who needed glasses. One we went with another company, and one we went with DesignerOptics, paying around the same price. The first place we went with delivered super quickly. However, the glasses didn't fit quite right and they were just okay. The ones from Designer Optics, which were these Betsey Johnson ones that my daughter picked out took quite a bit longer to ship, but they fit perfect, and the best part is that there's an extra set of lenses that were included with the order. Which for a 5-year old is probably the best thing ever. So now we're going to re-order my other daughter's glasses with Designer Optics. So I would say shipping is significantly longer (looking at like 3 weeks at least), but when they do arrive, they're very good quality. I would definitely recommend shopping for kids' glasses here.

Horrible Experience - do not use! My shipment never arrived even though UPS said they delivered it. After contacting UPS, they advised me that the sender would have to file a claim since they initiated the shipment. The company then refused to reach out to UPS to file a claim because I did not purchase the $18 shipment protection.