Very reasonable price for frames and… Very reasonable price for frames and postage. Speed of delivery as you would expect as they are coming from China. I could track the parcel en route. Good quality and sturdy product. I will buy from them again when I need another pair.

Frames are nice, however prices have changed. I really enjoyed the frames and trusted the prescription I received in the glasses I have purchased from the company. However, in my recent months of shopping I have been discouraged to complete an order by the cost of lenses now. They went from $5-$10 range to now $25 and up.There are mulitiple competitors offering similar frames with lenses in the $5-$10 range. Because of this lately I have been opting to buy elsewhere. I hope that Nihao can make the changes needed before their business begins to suffer.

It's now my "go to" brand online It's not just the affordability but the range and ease of purchase (more so for us prescription lens types) that just keeps me coming back for more. The problem here is I have too many frames.

Totally Sold on Nihao I saw a Nihao ad on facebook and decided to visit the site. I saw a pair of glasses I loved and placed my order. It took a little longer to get them than I expected, however they are perfect in every way. High quality, low cost, and I get compliments on them all the time.

Missing Package, Poor Customer Service Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.