Horrible service and item never arrived I made my order over 2 months ago. They sent me an incorrect tracking number that was being delivered to a completely different country. After many emails where they offered me a 10% discount among other ridiculous offers (I would I want to buy something from them again?) they keep telling me to wait, when the correct tracking hasn't moved in over a month.. and every time I ask for a refund they ignore me. They keep saying the package will reach me, how can they know? after almost 3 months of making the order! The blocked me from their instagram page when I started adding comments with my experience so people were aware of this.. horrible experience, would not recommend at all

Missing Package, Poor Customer Service Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.

My glasses are gorgeous! My glasses are gorgeous - I get compliments where ever I go! Even the girls in Visique Botany admire them and understand completely why I buy the frames from Nihao, they just don’t stock ‘cool’ modern frames like the frames from Nihao. Love the ‘Try On’ application and delivery quick!!!

Horrible customer service!!! Horrible customer service! I received the wrong glasses ordered. It took them several days to respond to my inquiry/grievance. Additionally, no one was ever available when I called their “so called” business line during their stated business hours. When they finally got back to me, they wanted me to pay additional money for the same glasses I ordered in a different color. Completely unacceptable! I’m waiting on a FULL refund. As far as I’m concerned, they’re con artists. Save yourself time and money! Don’t do it!!!

Brilliant! Actually amazed by these glasses! I went out on a limb and ordered two pairs for about £55 total inc. delivery. I wasn't sure if they would arrive or not, but I'm so impressed! I ordered them on the 20th of April and they have arrived today, the 4th of May. Impressive turn around, the glasses fit my prescription perfectly, they feel very strong and sturdy. Couldn't be happier.