Karen Oliver
GBI first ordered a pair without my… I first ordered a pair without my prescription lens just to see what they were like and I loved them so I ordered another pair with my daughter who works as an optician .so she ordered in her name of the exact same pair. And I have to say I'd never had got a frame so lovely from the shop she works at or any other. I had variable focal gray sun tint and anti-glare. . they came through and are just perfect. My daughter didn't have to amend anything.its the only pair of classes I've had that I keep on all the time because I can't tell i have them on. All the others I've had spent most of the time on top of my head.The service was excellent postage was excellent and the price was outstanding
freedom clay
GBHorrible customer service!!! Horrible customer service! I received the wrong glasses ordered. It took them several days to respond to my inquiry/grievance. Additionally, no one was ever available when I called their “so called” business line during their stated business hours. When they finally got back to me, they wanted me to pay additional money for the same glasses I ordered in a different color. Completely unacceptable! I’m waiting on a FULL refund. As far as I’m concerned, they’re con artists. Save yourself time and money! Don’t do it!!!
steven
GBI can understand the 28% bad reviews I can understand the 28% bad reviews, I also purchased glasses had a difficult time tracking them and when they arrived via USPS (United States Postal Service) they where returned to sender due to incorrect address, I spent allot time trying to contact customer service, when finally they advised USPS must have made mistake, we did not. and here i sit with no glasses, and no refund. cant cancel order as they apply 20% penalty even thou the shipping courier says it was an incorrect mailing address. Be careful, i got what i paid for.....right.....
Charlotte Jennings
GBBrilliant! Actually amazed by these glasses! I went out on a limb and ordered two pairs for about £55 total inc. delivery. I wasn't sure if they would arrive or not, but I'm so impressed! I ordered them on the 20th of April and they have arrived today, the 4th of May. Impressive turn around, the glasses fit my prescription perfectly, they feel very strong and sturdy. Couldn't be happier.
Milagros García
NZHorrible service and item never arrived I made my order over 2 months ago. They sent me an incorrect tracking number that was being delivered to a completely different country. After many emails where they offered me a 10% discount among other ridiculous offers (I would I want to buy something from them again?) they keep telling me to wait, when the correct tracking hasn't moved in over a month.. and every time I ask for a refund they ignore me. They keep saying the package will reach me, how can they know? after almost 3 months of making the order! The blocked me from their instagram page when I started adding comments with my experience so people were aware of this.. horrible experience, would not recommend at all