It's now my "go to" brand online It's not just the affordability but the range and ease of purchase (more so for us prescription lens types) that just keeps me coming back for more. The problem here is I have too many frames.

Missing Package, Poor Customer Service Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.

Extremely Dissappointed I placed my first order on January 26th for one (1) pair of frames, no prescription, just frames. I had a hard time getting my $5.00 discount applied for my first order but I was able to get that resolved. I spoke to my friend and she ordered three (3) pairs of glasses at the beginning of February and got them last week. I am extremely disappointed and annoyed with the time that its taking to receive my order. I had an appointment with my ophthalmologist yesterday and I had hoped to have received my new frames so that I could get my new prescription put in them. However, its March 5th and I still haven't received them.

Heaven sent! I’ve ordered these pair as suggested by a friend. Not sure about what to expect but a providentially opportunity came to light upon receiving these gorgeous & functional glasses to my complete surprise. I kissed & hug my wife to my delight that I could finally see her visibly within my sight. Thank you Nihao‼️

Impressed Very impressed with these guys - glasses are fabulous , great colours and styles - response to updates on shipping to UK were excellent . Fun spex that do the job and value for money