Horrible service and item never arrived I made my order over 2 months ago. They sent me an incorrect tracking number that was being delivered to a completely different country. After many emails where they offered me a 10% discount among other ridiculous offers (I would I want to buy something from them again?) they keep telling me to wait, when the correct tracking hasn't moved in over a month.. and every time I ask for a refund they ignore me. They keep saying the package will reach me, how can they know? after almost 3 months of making the order! The blocked me from their instagram page when I started adding comments with my experience so people were aware of this.. horrible experience, would not recommend at all

Disgraceful customer service With a pandemic raging, I opted to purchase glasses online for the first time. The pair I chose arrived in good time, and were as attractive as pictured. However, within 24 hours, they actually fell apart into two pieces! I did try putting them back together, but the next day they fell apart once again. I contacted the Support department, and requested a 'client-centric' response. What I got was an offer to be sent a new frame, into which I was to transfer the lenses from the broken pair myself. When I replied that I was unable to do this, the response was a youtube instruction video, and/or the suggestion to go to an optometrist! I expressed my profound disappointment....new glasses should not be DIY project. I had NEVER encountered such customer service from a company that sold a clearly defective product, and was again offered either a replacement frame for free, OR a new pair, provided I paid the shipping costs. Outrageous! Neither I, or anyone else I care about, will ever give this company one cent again.

Absolutely perfect prescription sunglasses Ordered 2 frames both with Prescription sunglass lenses, wow they are amazing! Everything about them is perfect and I only paid £48 including postage for both. They supply tracking details so you can keep up to date on the progress of your order and postage. Mine took 19 days from ordering to being delivered today. So happy highly recommend..

I was a bit worried about whether I… I was a bit worried about whether I would receive my glasses or not after reading some reviews. BUT! They came in one week and are absolutely perfect! High fashion, beautiful glasses. I’m so impressed- which is also why I’m writing a review. They come with a little tool kit to adjust the arms if needed. The frames were so affordable I will definitely buy my next pair from here. My experience was excellent

It's now my "go to" brand online It's not just the affordability but the range and ease of purchase (more so for us prescription lens types) that just keeps me coming back for more. The problem here is I have too many frames.