Bought a pair of glasses on October… Bought a pair of glasses on October 25th, the only thing I have received thus far is a tracking number that leads to nowhere. The only information I have been getting since November 2nd is that the package is on its way to the post office. I have contacted the seller on at least five (5) occasions and keep getting the runaround. On two occasions they offer to give me a discount on my next purchase. Why would I purchase another pair of glasses when I haven't received the first one. Most disturbing, they do not want to grant a refund. I had to file a dispute through my bank.......Terrible service.

Horrible service and item never arrived I made my order over 2 months ago. They sent me an incorrect tracking number that was being delivered to a completely different country. After many emails where they offered me a 10% discount among other ridiculous offers (I would I want to buy something from them again?) they keep telling me to wait, when the correct tracking hasn't moved in over a month.. and every time I ask for a refund they ignore me. They keep saying the package will reach me, how can they know? after almost 3 months of making the order! The blocked me from their instagram page when I started adding comments with my experience so people were aware of this.. horrible experience, would not recommend at all

Totally Sold on Nihao I saw a Nihao ad on facebook and decided to visit the site. I saw a pair of glasses I loved and placed my order. It took a little longer to get them than I expected, however they are perfect in every way. High quality, low cost, and I get compliments on them all the time.

Missing Package, Poor Customer Service Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.

Heaven sent! I’ve ordered these pair as suggested by a friend. Not sure about what to expect but a providentially opportunity came to light upon receiving these gorgeous & functional glasses to my complete surprise. I kissed & hug my wife to my delight that I could finally see her visibly within my sight. Thank you Nihao‼️