Missing Package, Poor Customer Service Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.

Great Glasses Ordered 3 pair of glasses with the blue lens and cats eye look absolutely love them all. Will definitely be ordering again and am others to your site for sunglasses and other glasses. Easy to order and sent efficiently.

My glasses are gorgeous! My glasses are gorgeous - I get compliments where ever I go! Even the girls in Visique Botany admire them and understand completely why I buy the frames from Nihao, they just don’t stock ‘cool’ modern frames like the frames from Nihao. Love the ‘Try On’ application and delivery quick!!!

I first ordered a pair without my… I first ordered a pair without my prescription lens just to see what they were like and I loved them so I ordered another pair with my daughter who works as an optician .so she ordered in her name of the exact same pair. And I have to say I'd never had got a frame so lovely from the shop she works at or any other. I had variable focal gray sun tint and anti-glare. . they came through and are just perfect. My daughter didn't have to amend anything.its the only pair of classes I've had that I keep on all the time because I can't tell i have them on. All the others I've had spent most of the time on top of my head.The service was excellent postage was excellent and the price was outstanding

Extremely Dissappointed I placed my first order on January 26th for one (1) pair of frames, no prescription, just frames. I had a hard time getting my $5.00 discount applied for my first order but I was able to get that resolved. I spoke to my friend and she ordered three (3) pairs of glasses at the beginning of February and got them last week. I am extremely disappointed and annoyed with the time that its taking to receive my order. I had an appointment with my ophthalmologist yesterday and I had hoped to have received my new frames so that I could get my new prescription put in them. However, its March 5th and I still haven't received them.