Totally Sold on Nihao I saw a Nihao ad on facebook and decided to visit the site. I saw a pair of glasses I loved and placed my order. It took a little longer to get them than I expected, however they are perfect in every way. High quality, low cost, and I get compliments on them all the time.

Horrible service and item never arrived I made my order over 2 months ago. They sent me an incorrect tracking number that was being delivered to a completely different country. After many emails where they offered me a 10% discount among other ridiculous offers (I would I want to buy something from them again?) they keep telling me to wait, when the correct tracking hasn't moved in over a month.. and every time I ask for a refund they ignore me. They keep saying the package will reach me, how can they know? after almost 3 months of making the order! The blocked me from their instagram page when I started adding comments with my experience so people were aware of this.. horrible experience, would not recommend at all

Very reasonable price for frames and… Very reasonable price for frames and postage. Speed of delivery as you would expect as they are coming from China. I could track the parcel en route. Good quality and sturdy product. I will buy from them again when I need another pair.

Frames are nice, however prices have changed. I really enjoyed the frames and trusted the prescription I received in the glasses I have purchased from the company. However, in my recent months of shopping I have been discouraged to complete an order by the cost of lenses now. They went from $5-$10 range to now $25 and up.There are mulitiple competitors offering similar frames with lenses in the $5-$10 range. Because of this lately I have been opting to buy elsewhere. I hope that Nihao can make the changes needed before their business begins to suffer.

Disgraceful customer service With a pandemic raging, I opted to purchase glasses online for the first time. The pair I chose arrived in good time, and were as attractive as pictured. However, within 24 hours, they actually fell apart into two pieces! I did try putting them back together, but the next day they fell apart once again. I contacted the Support department, and requested a 'client-centric' response. What I got was an offer to be sent a new frame, into which I was to transfer the lenses from the broken pair myself. When I replied that I was unable to do this, the response was a youtube instruction video, and/or the suggestion to go to an optometrist! I expressed my profound disappointment....new glasses should not be DIY project. I had NEVER encountered such customer service from a company that sold a clearly defective product, and was again offered either a replacement frame for free, OR a new pair, provided I paid the shipping costs. Outrageous! Neither I, or anyone else I care about, will ever give this company one cent again.