Disgraceful customer service With a pandemic raging, I opted to purchase glasses online for the first time. The pair I chose arrived in good time, and were as attractive as pictured. However, within 24 hours, they actually fell apart into two pieces! I did try putting them back together, but the next day they fell apart once again. I contacted the Support department, and requested a 'client-centric' response. What I got was an offer to be sent a new frame, into which I was to transfer the lenses from the broken pair myself. When I replied that I was unable to do this, the response was a youtube instruction video, and/or the suggestion to go to an optometrist! I expressed my profound disappointment....new glasses should not be DIY project. I had NEVER encountered such customer service from a company that sold a clearly defective product, and was again offered either a replacement frame for free, OR a new pair, provided I paid the shipping costs. Outrageous! Neither I, or anyone else I care about, will ever give this company one cent again.

Absolutely perfect prescription sunglasses Ordered 2 frames both with Prescription sunglass lenses, wow they are amazing! Everything about them is perfect and I only paid £48 including postage for both. They supply tracking details so you can keep up to date on the progress of your order and postage. Mine took 19 days from ordering to being delivered today. So happy highly recommend..

I was a bit worried about whether I… I was a bit worried about whether I would receive my glasses or not after reading some reviews. BUT! They came in one week and are absolutely perfect! High fashion, beautiful glasses. I’m so impressed- which is also why I’m writing a review. They come with a little tool kit to adjust the arms if needed. The frames were so affordable I will definitely buy my next pair from here. My experience was excellent

Impressed Very impressed with these guys - glasses are fabulous , great colours and styles - response to updates on shipping to UK were excellent . Fun spex that do the job and value for money

Bought a pair of glasses on October… Bought a pair of glasses on October 25th, the only thing I have received thus far is a tracking number that leads to nowhere. The only information I have been getting since November 2nd is that the package is on its way to the post office. I have contacted the seller on at least five (5) occasions and keep getting the runaround. On two occasions they offer to give me a discount on my next purchase. Why would I purchase another pair of glasses when I haven't received the first one. Most disturbing, they do not want to grant a refund. I had to file a dispute through my bank.......Terrible service.