I can understand the 28% bad reviews I can understand the 28% bad reviews, I also purchased glasses had a difficult time tracking them and when they arrived via USPS (United States Postal Service) they where returned to sender due to incorrect address, I spent allot time trying to contact customer service, when finally they advised USPS must have made mistake, we did not. and here i sit with no glasses, and no refund. cant cancel order as they apply 20% penalty even thou the shipping courier says it was an incorrect mailing address. Be careful, i got what i paid for.....right.....

Missing Package, Poor Customer Service Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.

I have been purchasing from Nihao for… I have been purchasing from Nihao for many years. I did have one problem once with a new prescription, I had entered it wrongly, completely my fault,and Nihao at least offered huge discounts on correct glasses. Since then I have had no issues whatsoever. Prompt delivery, excellent service. And I live in Australia.

Totally Sold on Nihao I saw a Nihao ad on facebook and decided to visit the site. I saw a pair of glasses I loved and placed my order. It took a little longer to get them than I expected, however they are perfect in every way. High quality, low cost, and I get compliments on them all the time.

Bought a pair of glasses on October… Bought a pair of glasses on October 25th, the only thing I have received thus far is a tracking number that leads to nowhere. The only information I have been getting since November 2nd is that the package is on its way to the post office. I have contacted the seller on at least five (5) occasions and keep getting the runaround. On two occasions they offer to give me a discount on my next purchase. Why would I purchase another pair of glasses when I haven't received the first one. Most disturbing, they do not want to grant a refund. I had to file a dispute through my bank.......Terrible service.