Tabby Burns
USSCAMMMMMM Sent my oakleys here to be repaired and have not received ONE call or email back from them about anything. I then asked for my glasses back and they want me to PAY to have them shipped back. THIS PLACE IS A SCAM and I will probably never get my glasses back!!
Dean Mersky
USWill Never Use for Repairs Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales.
Joyce Picone SanFilippo
USProbably my fault for not researching… Probably my fault for not researching this company before sending my sunglasses to be repaired. But they are a total rip off. ($40 to replace one little screw) They do not give estimates before doing a repair then hold your glasses hostage until you pay up. Impossible to get anyone on the phone and do not return messages anyway either. There was no prepaid shipping label and keep texting my phone to let me know that the bill hasn't yet been paid. No kidding. Do not use this so called repair service!
Edward F Gibson
USI searched the internet for a company…Eyeglass Depot so far a bad experience I searched the internet for a company that could repair my vintage Porsche folding sunglasses. When I read the company’s Eyeglasses Depot description I was impressed. I sent my glasses to them with the prepaid USPS free shipping label. I tracked the delivery to Pomona. Their webpage says they would contact me in 48 hours with a repair cost. After 10 days no response whatsoever. I have called at least 20 times left clear messages and sent emails. I think I have been taken and I’m furious. Beware
Gary
USWrong prescription, zero service! They have never heard of customer service, apparently. My wife ordered a pair of glasses, which arrived with the wrong prescription. They refused to refund her money and repeated emails went unanswered. Don’t buy from this site, you might as well give your money away.