Fraud Alert! This is a wrong rating percentage. They file their own good reviews to offset the bad ones. They are a scam. If you fill out their online form - which does not constitute a contract - they try to harass you into sending in your glasses even if you decide not to do business with them after investigating them. If you don't send your glasses in, they will harass you to pay a fee for the mailing label that costs them nothing and a "cancellation" fee. Check out their ratty storefront on Google Maps. Google "Has online's biggest bully returned?" for the May 2, 2021 New York Times article about the convicted criminal who runs this business.

I found them on-line after trying to… I found them on-line after trying to find a local company. They responded immediately with a repair order number as well as a downloaded mail label, postage paid. They are unreal at follow-up; kept me in the loop. I even got my quote on a Sunday night.

So far - Very good - Now lets see what happens.... So far, this company has been top notch. They immediately responded to my email saying the prepaid postage label was not attached to the confirmation email. when I say immediate, we are talking about 60 seconds. If the rest of the transaction goes like this, I will be very pleased. I will keep this review updated.

Probably my fault for not researching… Probably my fault for not researching this company before sending my sunglasses to be repaired. But they are a total rip off. ($40 to replace one little screw) They do not give estimates before doing a repair then hold your glasses hostage until you pay up. Impossible to get anyone on the phone and do not return messages anyway either. There was no prepaid shipping label and keep texting my phone to let me know that the bill hasn't yet been paid. No kidding. Do not use this so called repair service!

ONE STAR IS TOO MANY ONE STAR IS TOO MANY TOTAL SCAM AND RUDE BEHAVIOR DONT FALL FOR IT- they like to say people are posting from their competitors. I am not a competitor I am a regular person trying to warn others to be aware of this companies practices so you don’t waste your time with these bozos