I sent them two pairs of glasses I sent them two pairs of glasses. The first came back missing the eyepads. The second were completely broken. Their solution was to offer me a pair from their sister company, Liingo. Liingo has a very limited selection and nothing that vaguely resembles the pair they destroyed.

NEEEEVEEER use this website NEEEEVEEER use this website , super bad service, I sent my EXPENSIVE glasses and it turns out they got lost on the way and they say it was usps

I had prescription lenses put in a pair… I had prescription lenses put in a pair of my frames. They arrived with the markings on them used in the manufacturing process. These markings impede my vision. The Company refused to correct this.

Sucks Sucks. They replaced lenses for me before no problem. Now all of a sudden they cannot fill my prescription anymore, it is too much for them apparently. But guess what?? They do not bother to tell me this. My frames were received at their site more than a week ago and I call today to find out the ETA for the relensing and THEN is when they tell me they cannot do it. Mind you they have had my frames for over a week. So if I never called I wonder what year I would have heard from them that they were not up to the task. They do not bother to tell you on the website either that they cannot handle your prescription. They want you to make sure that you waste your time and gas THEN they will let you know that it is too much and ONLY after YOU call them. So annoyed, I sent in multiple friggin' frames and was looking forward to them being relensed. Now I have to look for another place.

Over the Rainbow I sent in my older designer frames for new polarized lenses. They were timely and keep me informed of the status but the lenses are awful! The vision is good but there are “rainbows” or prisms when I look to the sides, and when I try to read my phone it looks like a hologram. I was very disappointed.