This is a crap shoot. A while back, I placed an order with Boomerang and everything went smoothly and in a timely fashion. In June, I decided to use their services again. I sent them a pair of very expensive frames and heard nothing. Apparently, the frames were lost in the mail, and I received this response: "We hate to see it, although if for any reason these do not arrive to us or they are lost in the mail we would not be liable for the loss of your frames as shown here [in] our terms and conditions, however, we would most definitely get you fully refunded for your order and even provide you with a discount at our sister company Liingo Eyewear for some snazzy specs." One would think that even if it cost a few dollars more, this company would include in-transit insurance. Now I've lost not only one of my favorite frames but also the original lenses. "Snazzy specs", indeed.

I had the best experience with… I had the best experience with Boomerang. They have top notch client services and quick responses. I my glasses were delayed but that was because I submitted my order right before the holidays and add Covid-19 to it. I wish other companies responded as quick as they did during this pandemic. I will use them again.

Good idea, Execution not great In theory, the process was a good idea; however, after I received my glasses back I couldn't wear them. The temple was so distorted, where it would hook to my ears, that it hurt whenever I wore them for more than 5 minutes. I brought them to a local optometrist to adjust but it was not the same as it was originally. I did reach out to Boomerang and they advise me the frames were stretch/adjusted to install the new lens. But to the extent that mine were just seem weird and unnecessary. The customer service was really nice, but I won't be using this service again.

Excellent, much needed service I had 2 pairs of sunglasses with expensive, high-end designer frames; both pairs of lenses were older prescriptions and scratched but the frames were in great shape and classic styles. I found Boomerang on the web. Service was prompt, process was easy, and the quality of my lenses is top notch. There was no "adjustment" period at all--put them on and they were perfect. I wasn't required to get a "current" prescription like most optical services want; I just uploaded my most recent one, which is in all my other glasses and is just fine.

New lenses placed on wrong side The folks at Boomerang are friendly enough. But my recent experience was most unpleasant. I sent them my Warby Parker frames to re-lens after my Rx update. I received the new lenses and proceeded to wear them. My vision did not feel right so I stopped wearing them. My optometrist looked at them and found that the lenses were placed in the glasses backwards. I contacted Boomerang and they apologized. Even if they had offered a credit of some sort I am probably not going to use them again.