New lenses placed on wrong side The folks at Boomerang are friendly enough. But my recent experience was most unpleasant. I sent them my Warby Parker frames to re-lens after my Rx update. I received the new lenses and proceeded to wear them. My vision did not feel right so I stopped wearing them. My optometrist looked at them and found that the lenses were placed in the glasses backwards. I contacted Boomerang and they apologized. Even if they had offered a credit of some sort I am probably not going to use them again.

Boomerang for the win! I couldn't be happier. Over the years, I have had several pairs of glasses with high quality frames but since they aren't made any more the optical shops where I got them can't re-lens them. Enter Boomerang, from a Facebook ad which I almost never pay attention to. Their connection to 1-800 contacts sold me. For my first pair I sent in a frame to be made into computer glasses along with a new prescription. I love that they can take the PD off the old lens. Bottom line-I'm typing this review at my desk and deciding on which pair of frames goes in now for everyday glasses. Communication is one thing that really makes or breaks a transaction for me, and Boomerang scores 100% on that as well as product quality.

Horrible experience Horrible experience, over 2 months. It turns out they broke my frames only a year old (designer) and they never told me until I finally got someone to answer after my emailing and calling. They said they would order and replace the same designer frames, sent me a photo of them. When I received them they were different frames. I’m in the process of canceling payment with my credit card for 150.00 lenses. Will cost me 350.00 to replace my original frames. This has be going on for two months, I wish someone would have warned me not to use this company!

Boomerang - poor quality Purchased lenses from this company They filled the prescription incorrectly I repackaged the glasses to return them I requested a prepaid label to return the order They will not accept this; rather they request you reenter the order which is time consuming and not user friendly Not a company you want to do business with

This place is useless This place is useless. They emailed me telling me that they couldn’t add new lenses to my glasses because they don’t have the technology for it and they may break my frames during the process?