This is a crap shoot. A while back, I placed an order with Boomerang and everything went smoothly and in a timely fashion. In June, I decided to use their services again. I sent them a pair of very expensive frames and heard nothing. Apparently, the frames were lost in the mail, and I received this response: "We hate to see it, although if for any reason these do not arrive to us or they are lost in the mail we would not be liable for the loss of your frames as shown here [in] our terms and conditions, however, we would most definitely get you fully refunded for your order and even provide you with a discount at our sister company Liingo Eyewear for some snazzy specs." One would think that even if it cost a few dollars more, this company would include in-transit insurance. Now I've lost not only one of my favorite frames but also the original lenses. "Snazzy specs", indeed.

New lenses placed on wrong side The folks at Boomerang are friendly enough. But my recent experience was most unpleasant. I sent them my Warby Parker frames to re-lens after my Rx update. I received the new lenses and proceeded to wear them. My vision did not feel right so I stopped wearing them. My optometrist looked at them and found that the lenses were placed in the glasses backwards. I contacted Boomerang and they apologized. Even if they had offered a credit of some sort I am probably not going to use them again.

I sent them two pairs of glasses I sent them two pairs of glasses. The first came back missing the eyepads. The second were completely broken. Their solution was to offer me a pair from their sister company, Liingo. Liingo has a very limited selection and nothing that vaguely resembles the pair they destroyed.

Horrible experience Horrible experience, over 2 months. It turns out they broke my frames only a year old (designer) and they never told me until I finally got someone to answer after my emailing and calling. They said they would order and replace the same designer frames, sent me a photo of them. When I received them they were different frames. I’m in the process of canceling payment with my credit card for 150.00 lenses. Will cost me 350.00 to replace my original frames. This has be going on for two months, I wish someone would have warned me not to use this company!

Damaged my glasses I think the service is a great idea but they damaged my frames significantly. They were returned with cracks all around the lenses and were loose on my head. When I complained, they told me to take them to a local Eyewear store to have them adjusted and Boomerang would give me up to $25. Sorry but $25 cannot fix all the cracks in two pairs of Ray Bans. Good business idea, horribly incompetent business execution.