Bill
GBwaste of time and money takes about a month from the moment you order lenses, get the box to mail in your frames, until the return of your glasses. In addition to this, customer service doesn't listen and after wasting nearly 2 months messing with these fools, I will now take my frames to my regular optician to get lenses that work for me
Pookie in Portland, OR
GBAn abject and utter FAIL My experience with boomerang was horrible, and will not be repeated. I sent him two pairs of expensive Tom Ford frames to be lensed, and it was a comedy of errors. I waited two months to get my order because it got lost in the shuffle at Boomerang; I was asked to provide my PD number four separate times; it took two months to get my order, in which the lenses were put in the wrong glasses, and one of the lenses was completely wrong due to an error on their part. I sent the frames back for the lenses to be switched and re-ground, and the quality is terrible. Also, one of the pairs of frames came back wobbly and stretched due to their van handling of it. I wasn’t charge anything by boomerang due to all of their errors.
Cindy Konija
GBOver the Rainbow I sent in my older designer frames for new polarized lenses. They were timely and keep me informed of the status but the lenses are awful! The vision is good but there are “rainbows” or prisms when I look to the sides, and when I try to read my phone it looks like a hologram. I was very disappointed.
Amy T
GBHorrible experience Horrible experience, over 2 months. It turns out they broke my frames only a year old (designer) and they never told me until I finally got someone to answer after my emailing and calling. They said they would order and replace the same designer frames, sent me a photo of them. When I received them they were different frames. I’m in the process of canceling payment with my credit card for 150.00 lenses. Will cost me 350.00 to replace my original frames. This has be going on for two months, I wish someone would have warned me not to use this company!
Karen Lee
GBGood idea, Execution not great In theory, the process was a good idea; however, after I received my glasses back I couldn't wear them. The temple was so distorted, where it would hook to my ears, that it hurt whenever I wore them for more than 5 minutes. I brought them to a local optometrist to adjust but it was not the same as it was originally. I did reach out to Boomerang and they advise me the frames were stretch/adjusted to install the new lens. But to the extent that mine were just seem weird and unnecessary. The customer service was really nice, but I won't be using this service again.