Do not purchase from this company!!! Spent almost $300 back in February on glasses, received lenses a month later with wrong prescription. Sent glasses back after arguing with one of this customer service agents for over a week! Now it’s been almost two MONTHS!! Still no update on my glasses, nothing! What a rip-off! I’m really beginning to feel this company is taking advantage of the disabled, people who can’t readily get out of their home to Eyeglass shops. It is unreasonable to expect a customer to BLINDLY wait 3-4 months for eye glasses! Filing with the BBB... hopefully my glasses will appear after they contact them!

Glasses Arrived Bent Paid $200+ for prescription designer glasses…. Arrived bent and unwearable due to being so crooked…. In fear of never seeing them again based off previous reviews, I’ve decided to suck it up and hopefully get them fixed at my eye doctor office here in town. I will never use this company again. Communication was lacking. $$$ comes out immediately before shipment. They did return my email about shipment promptly but literally 10 days had went by and no follow up email prior to me reaching out first.

Foul play Ordered a pair of glasses. Paid extra for expedited shipping. The following day they notified me the glasses weren't available and they would issue an immediate refund if I requested they do so via email. I sent a refund request off via the requested email. The next day they let me know they would issue the refund and I could expect it in 3-4 business days. I feel their refunds should be as immediate as their ability to withdraw the funds. Up to a week after order is unacceptable.

Emporio Armani Sunglasses from .ca site I was skeptical when ordering through Glassesonweb.ca however I'm pleasantly surprised of the received product. Seems a lot of the bad reviews come from the .com site, is their a difference? Anyways, I had exact same pair of sunglasses previously but the frames were broken (by my toddler) so I kept the lenses and just needed new frames. Decided to purchase through this site and voila, they appear as authentic as the pair I bought through Lens Crafters. My old prescription lenses popped right in the new frames and we're good to go. Came with same case, cloth, documentation, and structure/size/font as store bought pair. Quite impressed. Again, the previous reviews scared me. Saved $50 Canadian through this company. From Toronto area.

Unpleasant experience Unpleasant experience. Ordered Coach eyeglasses. Was told all purchases were refundable which was important because I knew I may need to try several pairs for the right fit. The eyeglasses did not fit well. When I asked how to return them I received a long email. There is a $10 charge if I wanted to exchange them for another pair and a $15 restocking fee. I paid $10 to return them. Misleading website. Will never shop there again.