Trina
CAWould NOT recommend!! Absolutely horrible! They try and upsell you upon submitting your order, putting your order on hold for 5-10 days to hold your order hostage until you decide to spend more. I chose NOT to upgrade so they put my order on hold a second time! I refused the ugrade again (which was an anti-reflective coating for my lenses) and they cancelled my order. Now I have to back track to ensure they have charged my Credit Card a refund. HEADACHE!!!
Tracy Brown
GBDo not purchase from this company!!! Spent almost $300 back in February on glasses, received lenses a month later with wrong prescription. Sent glasses back after arguing with one of this customer service agents for over a week! Now it’s been almost two MONTHS!! Still no update on my glasses, nothing! What a rip-off! I’m really beginning to feel this company is taking advantage of the disabled, people who can’t readily get out of their home to Eyeglass shops. It is unreasonable to expect a customer to BLINDLY wait 3-4 months for eye glasses! Filing with the BBB... hopefully my glasses will appear after they contact them!
Jacob
GBHUGE SCAM DON'T GIVE THEM A CENT!! I bought glasses for $64. They were tiny as hell! I didnt even put them on and put them right back in the box and emailed them to return the box. I had to pay for that and they charged me a $10 "re-stocking fee" to put it back in their warehouse shelves. its been over 15-21 days they said to get the money back and I HAVE NO MONEY BACK! THIS SITE IS A MASSIVE !@#$ SCAM!! DO NOT GIVE THEM A CENT! They keep responding in emails saying the same canned computer response about 15-21 days to process but won't even confirm they received the package! and of course i can't find the receipt with the tracking number anymore...I didnt expect them to just not pay me and keep both the glasses AND my money! I have been emailing them every week for a freakin month and NO RESPONSE!
Kimber Beech
GBFoul play Ordered a pair of glasses. Paid extra for expedited shipping. The following day they notified me the glasses weren't available and they would issue an immediate refund if I requested they do so via email. I sent a refund request off via the requested email. The next day they let me know they would issue the refund and I could expect it in 3-4 business days. I feel their refunds should be as immediate as their ability to withdraw the funds. Up to a week after order is unacceptable.
Yannick Khong
CAOnly the Shipping Confirmation Ordered a pair of Oakley Wheelhouse sunglasses from this site. Initially I was skeptical due to the reviews here as I have no Order confirmation email and half the customer service links on the site don't really work... But then I was given a shipping confirmation with a tracking number and got the pair 5 days later. I'll be buying again from this site.