Despicable company - nothing but liars. These people are despicable, miserable liars. Every time you call customer service or send an email, one of the liars will say, "I've got to check with the lab". Then he'll get back on the phone with you and lie about how the lab says your glasses will be shipped the next day. They've done this to me the times now, three days in a row. I'm ordering a refund tomorrow. If your search led you here, believe every rotten review of this disgusting liar company. They are the worst. Glassesonweb are nothing but two-bit liars, shameless, disgusting, bold-faced liars. Nothing more. Avoid at all costs.

Foul play Ordered a pair of glasses. Paid extra for expedited shipping. The following day they notified me the glasses weren't available and they would issue an immediate refund if I requested they do so via email. I sent a refund request off via the requested email. The next day they let me know they would issue the refund and I could expect it in 3-4 business days. I feel their refunds should be as immediate as their ability to withdraw the funds. Up to a week after order is unacceptable.

Wish I had read these reviews before I spent $250 on some prescription glasses from glassesonweb I bought prescription glasses, they arrived and were incorrect. Their customer service was horrible, they offered a change after a $10 dollar shipping and 15% restocking. Joke of a company, don't even trust them to send back my unusable glasses. Save yourself any grief and don't trade with this business!!!

Great glasses, follow-up emails non existent I ordered nice Michael Kors glasses I had seen at an eye doctor’s office before checking reviews and was worried I wouldn’t get my glasses when I read the negative reviews! I did eventually receive them and they are great. But there were no follow up emails at all that they had received the order or anything, even after I emailed them asking for an eta. Also, I ended up paying in US dollars although I was sure the ad said Canadian prices. Anyway, I ended up with a great pair of single vision glasses just in time. I didn’t see other places to get the exact designer frame I wanted by googling the product number.

Kiss your money good-bye! Pray you have read all the reviews regarding Glasses on Web before you purchased there. DO NOT ORDER FROM THIS COMPANY. They don't care that they've sent you rejects. Sure, you'll get replies to your email, but it'll be countless demands for photos and claims that you're wrong - no matter how much you've documented, they won't admit that they've sent you rejects that will fall apart on you. HORRIBLE. STAY AWAY.