Despicable company - nothing but liars. These people are despicable, miserable liars. Every time you call customer service or send an email, one of the liars will say, "I've got to check with the lab". Then he'll get back on the phone with you and lie about how the lab says your glasses will be shipped the next day. They've done this to me the times now, three days in a row. I'm ordering a refund tomorrow. If your search led you here, believe every rotten review of this disgusting liar company. They are the worst. Glassesonweb are nothing but two-bit liars, shameless, disgusting, bold-faced liars. Nothing more. Avoid at all costs.

Wish I had read these reviews before I spent $250 on some prescription glasses from glassesonweb I bought prescription glasses, they arrived and were incorrect. Their customer service was horrible, they offered a change after a $10 dollar shipping and 15% restocking. Joke of a company, don't even trust them to send back my unusable glasses. Save yourself any grief and don't trade with this business!!!

Emporio Armani Sunglasses from .ca site I was skeptical when ordering through Glassesonweb.ca however I'm pleasantly surprised of the received product. Seems a lot of the bad reviews come from the .com site, is their a difference? Anyways, I had exact same pair of sunglasses previously but the frames were broken (by my toddler) so I kept the lenses and just needed new frames. Decided to purchase through this site and voila, they appear as authentic as the pair I bought through Lens Crafters. My old prescription lenses popped right in the new frames and we're good to go. Came with same case, cloth, documentation, and structure/size/font as store bought pair. Quite impressed. Again, the previous reviews scared me. Saved $50 Canadian through this company. From Toronto area.

Buyer Beware!!! Buyer Beware!!! I ordered glasses and received an email stating "Please be informed that the billing address you have provided does not match banks records." I made sure the billing address was correct. I called to ensure everything was processed correctly. I was using my Flex Spending card (which should not have made a difference.) DING, DING, DING...Needless to say I started to feel skeptical it was not feeling right, so I decided to check out the reviews. All reviews were current and more red flags went up. I cancelled the order and feel relieved that I did. The company does not seem legitimate.

Great glasses, follow-up emails non existent I ordered nice Michael Kors glasses I had seen at an eye doctor’s office before checking reviews and was worried I wouldn’t get my glasses when I read the negative reviews! I did eventually receive them and they are great. But there were no follow up emails at all that they had received the order or anything, even after I emailed them asking for an eta. Also, I ended up paying in US dollars although I was sure the ad said Canadian prices. Anyway, I ended up with a great pair of single vision glasses just in time. I didn’t see other places to get the exact designer frame I wanted by googling the product number.