Well, unlike some others, I had a great buying experience I see that Eyesave.com has been slammed a bit by some reviewers, and no doubt they've had some bad experiences. But I ordered some Maui Jims last Sunday and was very pleased with the transaction. First, I got the glasses for about $20 less than anywhere else I could find on eBay or the rest of the internet. Second, I bought the glasses on Sunday evening and by 9am on Monday had received an email saying the package had been shipped. The glasses arrived on Wednesday, in new and perfect condition, just like I expected. All in all, a perfect buying experience. Maybe I was just lucky, I'm sure bad transactions can happen with any company... but I have no regrets at all with Eyesave.

Had to pester for a refund I returned my sunglasses and sent them back over 2 months ago. I changed my 1 star to a 3 because it took 2 emails and finally a bad review on this site to get my refund. That being said, the initial ordering and shipping experience was fine, and the glasses were quality. They just didn't fit correctly.

DO NOT SHOP HERE This was the most horrible online purchase ever! My experience was very similar to a previous review posted by another shopper and looks like this is a regular scam used by Eyesave.com to intentionally sell lower quality lenses instead of what was advertised. I ordered a pair of "Smith Frontman" (frame) with "ChromaPop" (type of polarized lenses, expensive) lured by the low price from Eyesave.com. They had and issue shipping to my storage and offered 5% off if I used my home address. The charge came without the 5%! They took 10 days to ship. When arrived almost 20 days later, the frame matched the order but the lenses were just regular polarized, not the high end ones. It was even written on their invoice "ChromaPop" but not on the Smith's box nor on the lenses. Tried to log into my account to get the return label and my email was taken as "invalid". Tried to contact them on the phone and it's just a voice mail encouraging you to use the chat online and/or leave a message. Without and call back or reply for 3 days, I did use the chat. Customer service never explained the email address deletion. Sent me a return label in a png.file that had both sender and recipient unreadable. I had to convert it to jpeg. and had it enhanced to get a decent print out of it. The return was done 10 days later and with a $15. difference to the Eyesave.com pocket. They did not returned what I paid for. I did not even want to contact them again. Do yourself a favor, save time, money and headaches. DO NOT USE THIS GARBAGE.

False Item Description/Would not replace with correct item Do not trust this company. There is a reason their prices are low. I ordered sunglasses with a particular lens that is normally much more expensive. Eyesave had them for $100 less. I selected the lens I wanted "Smith ChromaPop" with the frames I wanted "Frontman", ordered, sunglasses arrived after 4 WEEKS. I received the frames I wanted, but the lens was Smith's normal polarized lens. I told Eyesave's customer support they sent the wrong lens and explained that I'd like them to send the correct sunglasses and I would then return the originals. They replied and said "You can return the item free of charge." They did not grant my request. Then I sent photo proof to Eyesave's customer support. They didn't even reply after that. End result, I'm returning the sunglasses. If I do not receive a full refund (entirely), I will be in touch with them again.

Do not use Eyesave.com Terrible experience with eyesave.com. They send you an email telling you to allow 3-5 days for shipment but what they dont tell you is it takes 7 business days for "processing" before they even ship. I called today and asked why they dont tell you that and the very unfriendly agent said "Ill look into it". I will not use eyesave.com again and would not recommend you to use them either.