False Item Description/Would not replace with correct item Do not trust this company. There is a reason their prices are low. I ordered sunglasses with a particular lens that is normally much more expensive. Eyesave had them for $100 less. I selected the lens I wanted "Smith ChromaPop" with the frames I wanted "Frontman", ordered, sunglasses arrived after 4 WEEKS. I received the frames I wanted, but the lens was Smith's normal polarized lens. I told Eyesave's customer support they sent the wrong lens and explained that I'd like them to send the correct sunglasses and I would then return the originals. They replied and said "You can return the item free of charge." They did not grant my request. Then I sent photo proof to Eyesave's customer support. They didn't even reply after that. End result, I'm returning the sunglasses. If I do not receive a full refund (entirely), I will be in touch with them again.

Horrible Horrible. Stay far away. I bought and paid for Maui Jim sunglasses ($274.00). Was contacted by this “company” saying that they’re out of stock and i should be getting it in two weeks or less. it’s not over a month. I reported them to the BBB now I’m just waiting with my money gone the day I made the purchase. And still no sunglasses.

Very Unprofessional eStore Five business days after I placed my order, I discovered the Ray Ban sunglasses I ordered was not shipped! I received no email indicating that the item was on backorder, soldout, etc. So I called the company. On prodding the customer service rep, I found out the sunglasses were not in stock although he said I might have ordered the last pair. Of course there was no way to verify this, he said. So I checked the web site to see if at least NOW it showed out of stock and noticed that the item was still listed as 'in stock.' That is, more unwary customers could end up ordering an item that definitely was not in stock without any notification. In all likelihood the same thing had happened to me. Without another thought, I asked the rep to cancel the order. To eyesave.com's one redeeming credit, the company immediately canceled the order, and I received email confirmation right away. Nevertheless, I strongly recommend that you do not order from this company, unless you have ages to wait. Besides, who would trust an unscrupulous company to deliver authentic name-brand sunglasses? At least I didn't end up waiting a month only to find out they shipped me fake sunglasses! And I hope no one reading this has to deal with that kind of situation.

Horrible, HORRIBLE Company!!!!! I ordered 2 pairs of sunglasses for my nephew's birthday 12 days ago. They said it would arrive in 3-5 days max. 3 days later they called to say my order was being held up for a billing issue. The issue? I was having it shipped to San Diego to my nephew, so it did not match my billing address. I even paid for gift wrap! That held up the order and they said it still could not ship for 2 days because they had to get it from the vendor. Guess what? 12 days later I just got another email that said my order was being held up for a billing issue!!!???!!! That I needed to contact them in 48 hours or the order would be cancelled! They are in NY, I am in LA, they are closed, my nephew did not get a birthday gift... All this time I thought the order had been shipped and received! I am pissed!!!!!

Ordered sunglasses, never heard anything?? Ordered sunglasses 5 days ago, have not heard anything from them yet!! Have send 2 emails, 1 instagram message, tried to call twice and left a voicemail. This is ridiculous, I payed $169!!