Sam
GBVery Unprofessional eStore Five business days after I placed my order, I discovered the Ray Ban sunglasses I ordered was not shipped! I received no email indicating that the item was on backorder, soldout, etc. So I called the company. On prodding the customer service rep, I found out the sunglasses were not in stock although he said I might have ordered the last pair. Of course there was no way to verify this, he said. So I checked the web site to see if at least NOW it showed out of stock and noticed that the item was still listed as 'in stock.' That is, more unwary customers could end up ordering an item that definitely was not in stock without any notification. In all likelihood the same thing had happened to me. Without another thought, I asked the rep to cancel the order. To eyesave.com's one redeeming credit, the company immediately canceled the order, and I received email confirmation right away. Nevertheless, I strongly recommend that you do not order from this company, unless you have ages to wait. Besides, who would trust an unscrupulous company to deliver authentic name-brand sunglasses? At least I didn't end up waiting a month only to find out they shipped me fake sunglasses! And I hope no one reading this has to deal with that kind of situation.
SF Surfer
GBDO NOT SHOP HERE This was the most horrible online purchase ever! My experience was very similar to a previous review posted by another shopper and looks like this is a regular scam used by Eyesave.com to intentionally sell lower quality lenses instead of what was advertised. I ordered a pair of "Smith Frontman" (frame) with "ChromaPop" (type of polarized lenses, expensive) lured by the low price from Eyesave.com. They had and issue shipping to my storage and offered 5% off if I used my home address. The charge came without the 5%! They took 10 days to ship. When arrived almost 20 days later, the frame matched the order but the lenses were just regular polarized, not the high end ones. It was even written on their invoice "ChromaPop" but not on the Smith's box nor on the lenses. Tried to log into my account to get the return label and my email was taken as "invalid". Tried to contact them on the phone and it's just a voice mail encouraging you to use the chat online and/or leave a message. Without and call back or reply for 3 days, I did use the chat. Customer service never explained the email address deletion. Sent me a return label in a png.file that had both sender and recipient unreadable. I had to convert it to jpeg. and had it enhanced to get a decent print out of it. The return was done 10 days later and with a $15. difference to the Eyesave.com pocket. They did not returned what I paid for. I did not even want to contact them again. Do yourself a favor, save time, money and headaches. DO NOT USE THIS GARBAGE.