Horrible, HORRIBLE Company!!!!! I ordered 2 pairs of sunglasses for my nephew's birthday 12 days ago. They said it would arrive in 3-5 days max. 3 days later they called to say my order was being held up for a billing issue. The issue? I was having it shipped to San Diego to my nephew, so it did not match my billing address. I even paid for gift wrap! That held up the order and they said it still could not ship for 2 days because they had to get it from the vendor. Guess what? 12 days later I just got another email that said my order was being held up for a billing issue!!!???!!! That I needed to contact them in 48 hours or the order would be cancelled! They are in NY, I am in LA, they are closed, my nephew did not get a birthday gift... All this time I thought the order had been shipped and received! I am pissed!!!!!

Worst Company EVER!!! WORST EXPERIENCE EVER!! Never use this company! I thought this was a reputable company, but soon found out it is ran by a bunch a little kids and wannabe scam artists. My order shipped over a month after it was placed - and then charge to my account when it was shipped, not when it was ordered. By the time they decided they felt like sending my glasses, I had already ordered new ones from elsewhere (a reputable company that had my order to me within 5 business days and charged my account the day the order was placed), so I decided to return the order from eyesave. They give you a ups return shipping label to use - you should probably use your own though. I used this return label and sent my order back - watching my order via ups tracking number, I knew when the package was delievered to eyesave. As per their instructions on the website for returns, the order will take a week or so to be processed, so after seeing that the package was delivered I gave them a week or so to process it. After two weeks I called them to see how my return was going - they said the only problem is that they didnt recieve my order. I told them I had a ups tracking number that says it was delievered and signed for - I also used your shipping return label. She then told me that my package must have been lost - call back Monday and we will figure everything out. So I call back Monday, and they say they have my package but it wont be processed until Thursday, but thats when your money will be deposited - guaranteed. (YEA RIGHT!) Thursday comes along, still not deposit. I called again, this time to a woman telling me that they havent recived my package (once again) so they cant process my order. I got frustrated and hung up on her - called back got another representative that told me that the problem is that my package was delivered to the Detroit office, not the NY office. HELLO!-DO YOU THINK I'M STUPID, I HAVE A UPS DELIVERY CONFIRMATION STATING THAT THE PACKAGE WAS DELIVERED TO BROOKLYN, NY!!!! She also let me know that there's never a