Horrible!!! Horrible!!!! Manager stated the lenses were on back order when actually they are a special order. I called the manufacturer myself and the lenses are not on back order..Extremely rude!!!!! They take money and do not even process the order. I have searched the web and 99 per cent of the reviews are negative!! They need to be shut down. Class action lawsuit is needed!!!

WHERE IS MY ORDER!? I have ordered my contacts from this website for years. Historically they're a little slow, but they've always emailed me back within a couple days. I have emailed them, called them, and left voicemails for weeks now looking for my missing order with no response yet. At this point, I'm thinking they don't have the contacts but instead of telling me or letting me know, they took my money anyway (THAT'S STEALING). I still don't know if i'll ever receive my order, but contacts are a necessity that you can't just not deliver without any notice. I will be begin to take legal action if there is no response soon.

SCAM!!! Worst online shopping experience- no customer service available I've been dealing with this awful company now since the first week of October when i placed my order for daily lenses, it is now January 5th, 2012. They were back ordered and then shipped out without providing me any tracking number or notification that they were being sent out. Not only that but i provided a prescription from a new doctor and they still contacted a my old one after many emails asking them not to. Long story short- My package got lost, they wont refund my money or send out new packages, maybe every 3 weeks after emailing and calling non-stop they might send me an email but nothing is ever resolved. I do not trust this company and ask you not to put yourself through so much aggravation- as far as I'm concerned this company is a scam- interested in only collecting money. they wont help you, they wont refund you and don't care if you ever receive your contact lenses.

No real customer service-no lenses in stock Do not buy from webeyestore. Their website indicates lenses in stock but I do not think they have any or many. Instead, they most likely take your order and then try to obtain the lenses and reship. Meanwhile, I got an email saying that the lenses had shipped almost immediately and another one saying that the lenses were on backorder. Both could not be correct. I had ordered two different types of lenses from two manufacturers but they could not tell me which lens(es) were actually on backorder. Calling their customer service you get the same phony--literally--recording that makes it sound like you are waiting for a rep, but in my experience no one picks up and they put you on voicemail, then hang up on you. Completely bogus customer service. As noted by others, you cannot actually cancel your order online. My take on the 5 star reviews is that they may well have been written by the owners. Read them carefully.

Wonderful customer service and definatly fast service Recently ordered some contact lenses for my mother. Received emails every step of the way confirming the order. Than I received an email that they needed to confirm my mother's prescription with her Dr. before they ship them out. (Since some state by law require the Dr.'s reponse before they can ship anything out.) Which I believe is best to get a confirmed prescription, then to order the wrong power and deal with returns/ exchanges. Luckly my Mom's Dr. responded right away and the contacts were shipped out right away. My Mom received a tracking number. (If you don't see it in your account, it dosen't hurt to call the customer service line they are really nice and email it right away to you.) Overall experince- Will order from Webeyestore def. :)