Jan Leo Veloria
PHTERRIBLE SITE! UNRELIABLE!- Updated I had a terrible experience with customer service and found the platform unreliable. I faced issues with every transaction: first, I couldn't send an invoice, and second, my money didn't reflect in the account despite it showing as completed and deposited. I communicated with Anna via email, but her responses were unclear. Additionally, the advertised 24/7 support is misleading as it's only a BOT!! Who wants to talk with a BOT!!!! INVEST WITH REAL PEOPLE! Finally got a reply from them and they successfully resolved the concern. Took time to resolve but better than none
Tricia
GBGreat Support from Emma My meeting with Emma Arcilla was great. She gave me information that will allow my organizations to fully utilize Veem's services. She also was very approachable should we encounter any issues in the future.
Samantha Hall
GBI had been having issues with activating my account. I had been having issues with activating my account for weeks. I chatted with multiple people, but almost no one could figure out the problem. Finally I spoke with Matt S on chat and he was able to fix the issue in an hour. He uploaded the necessary documents when I couldn’t and even fast tracked my account to get activated within a few hours. I could finally use Veem.
Caryl Dela Cruz
PHEmma’s great service Emma made sure to ask the right questions to ensure that the issue will be resolved. Thank you again Emma. I appreciate your support and help on this! ❤️ A feedback regarding veem’s knowledgebase articles perhaps Veem can include that if ever a person who owns an account with Veem changes their phone and their 2FA has been activated, they should reached out to Veem’s support to do this. Another is, providing a more detailed rate regarding transfer/withdraw of money from wallet to own bank account. I didn’t see that on the articles online. Thank you again!
John
CAWorking with rockstars! Emma was a pleasure to chat with and she came up with some great ideas for how my business can utilise Veem more and make our internal processes more efficient.