Kory Cheshier
GBAmazing Support Spoke with Matt via chat on a payment issue. He handled the issue quickly. On chat less than 15 minutes from start to finish when I was fully expecting to have it take a while. AMAZING!!
Laura Alayon
GBVery slow and poor customer services Very slow and poor customer services. Money gets stuck for many days without any movement or communication. After days lost in limbo a refund was agreed.. but that will also take about a week I am told. No use for company transactions there are much faster and better transfer companies out there that do take transit times and customer services seriously.
Shani Np
INHuge thanks to Mr Matt and Mrs Rosey I have been facing a delay in crediting money with Payment 4488358. I contacted several people, but their response was too conventional and frustrating. However, these two wonderful individuals, Mr. Matt and Mrs. Rosey, made my day with their very effective and quick response and actions. Their approach to handling customer complaints was extraordinarily powerful, as they listened to people very well and used very effective, empathetic responses and actions toward resolving complaints. In short, a payment delay incident like this usually takes 1 full week to rectify from Veem, as per one of my past experiences. However, this time the process was completed in 1 day after contacting these wonderful individuals. I would appreciate it if Veem could recognize and appreciate them properly, perhaps with recognition, promotion, etc., as these types of people are truly assets to any company.
Caryl Dela Cruz
PHEmma’s great service Emma made sure to ask the right questions to ensure that the issue will be resolved. Thank you again Emma. I appreciate your support and help on this! ❤️ A feedback regarding veem’s knowledgebase articles perhaps Veem can include that if ever a person who owns an account with Veem changes their phone and their 2FA has been activated, they should reached out to Veem’s support to do this. Another is, providing a more detailed rate regarding transfer/withdraw of money from wallet to own bank account. I didn’t see that on the articles online. Thank you again!
Alex
CRMatt was super useful Matt was super useful, he was patient and careful with everything I needed, the money I had been fighting with the bank suddenly poof, on my hands