Samantha Hall
GBI had been having issues with activating my account. I had been having issues with activating my account for weeks. I chatted with multiple people, but almost no one could figure out the problem. Finally I spoke with Matt S on chat and he was able to fix the issue in an hour. He uploaded the necessary documents when I couldn’t and even fast tracked my account to get activated within a few hours. I could finally use Veem.
Shani Np
INHuge thanks to Mr Matt and Mrs Rosey I have been facing a delay in crediting money with Payment 4488358. I contacted several people, but their response was too conventional and frustrating. However, these two wonderful individuals, Mr. Matt and Mrs. Rosey, made my day with their very effective and quick response and actions. Their approach to handling customer complaints was extraordinarily powerful, as they listened to people very well and used very effective, empathetic responses and actions toward resolving complaints. In short, a payment delay incident like this usually takes 1 full week to rectify from Veem, as per one of my past experiences. However, this time the process was completed in 1 day after contacting these wonderful individuals. I would appreciate it if Veem could recognize and appreciate them properly, perhaps with recognition, promotion, etc., as these types of people are truly assets to any company.
John
CAWorking with rockstars! Emma was a pleasure to chat with and she came up with some great ideas for how my business can utilise Veem more and make our internal processes more efficient.
Rollz Mae
PHGreat CEO and CSM Manager Ms. Emma. I was very grateful for the assistance extended to me by Ms. Emma and Mr. Marwan, himself. It is indeed that some glitches are inevitable in some process but being assisted by Ms. Emma with all her empathy, concerns were resolved. Many thanks to the CEO, Mr. Marwan himself as he handled my concerns himself, it is quite unexpected for a busy CEO to give time to take an action directly to the concerns of his clients.(Veem user) Oh, before I forget, Thank you so much for the bonus! 😉 Indeed, after all the glitches, VEEM deserves ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Customer Service: ⭐⭐⭐⭐⭐⭐⭐⭐
Jan Leo Veloria
PHTERRIBLE SITE! UNRELIABLE!- Updated I had a terrible experience with customer service and found the platform unreliable. I faced issues with every transaction: first, I couldn't send an invoice, and second, my money didn't reflect in the account despite it showing as completed and deposited. I communicated with Anna via email, but her responses were unclear. Additionally, the advertised 24/7 support is misleading as it's only a BOT!! Who wants to talk with a BOT!!!! INVEST WITH REAL PEOPLE! Finally got a reply from them and they successfully resolved the concern. Took time to resolve but better than none