Marjorie Katz
GBEmma Arcilla was very helpful in… Emma Arcilla was very helpful in explaining the process where my overseas customers can pay us in dollars. She also called me right back when I said I was having a problem making a payment to a UK vendor.
Ingrid
GBEasy to work with Easy to work with; customer service is friendly, polite and efficient
Shani Np
INHuge thanks to Mr Matt and Mrs Rosey I have been facing a delay in crediting money with Payment 4488358. I contacted several people, but their response was too conventional and frustrating. However, these two wonderful individuals, Mr. Matt and Mrs. Rosey, made my day with their very effective and quick response and actions. Their approach to handling customer complaints was extraordinarily powerful, as they listened to people very well and used very effective, empathetic responses and actions toward resolving complaints. In short, a payment delay incident like this usually takes 1 full week to rectify from Veem, as per one of my past experiences. However, this time the process was completed in 1 day after contacting these wonderful individuals. I would appreciate it if Veem could recognize and appreciate them properly, perhaps with recognition, promotion, etc., as these types of people are truly assets to any company.
Jan Leo Veloria
PHTERRIBLE SITE! UNRELIABLE!- Updated I had a terrible experience with customer service and found the platform unreliable. I faced issues with every transaction: first, I couldn't send an invoice, and second, my money didn't reflect in the account despite it showing as completed and deposited. I communicated with Anna via email, but her responses were unclear. Additionally, the advertised 24/7 support is misleading as it's only a BOT!! Who wants to talk with a BOT!!!! INVEST WITH REAL PEOPLE! Finally got a reply from them and they successfully resolved the concern. Took time to resolve but better than none
Tricia
GBGreat Support from Emma My meeting with Emma Arcilla was great. She gave me information that will allow my organizations to fully utilize Veem's services. She also was very approachable should we encounter any issues in the future.