good customer service The item, large canvas print, arrived quickly; however, the bottom frame was cracked. In notified customer service via email and within an hour received a reply thanking me for the photos and stating a new shipment was on its way!! GOOD CUSTOMER SERVICE!!

Do not purchase from this company Do not purchase from this company. Framing is very poor quality. Did not use wood around the edges as is typical for a large canvas, only heavy cardboard glued around edge to the edge of the canvas also made of cardboard and some styrofoam stuffing inside. They should have know the canvas was going to be way too heavy for the hook holders. Our picture fell off within a couple hours of hanging. Damaged, unable to display. Fortunately it missed our pup who was laying close by.

Absolutely wonderful Absolutely wonderful! The quality of the canvas print is amazing considering the photo was so old and the colours were so vibrant. We ordered this piece to give to our mother for her birthday of her and our grandfather who passed away a few months ago and words can’t express how grateful we are at the awesome job this company did of capturing the moment we wanted to give her with her dad. Shipping was also fast considering how slow Auspost can be sometimes and email updates were very much appreciated! Thank you!

Very happy with multiple purchases Very happy with multiple purchases! Super quick shipping and good quality on canvas prints. I've placed 4 orders and I've been happy with everyone. Will definitely order more.

DISASTER AVOIDED I was worried that the filter I used to process my photo for enlargement was not going to work. I submitted it anyway and hoped for the best. Your people were quick to verify my fear upon review. I was contacted quickly with a suggested solution, and it was applied it to my photo with spectacular results! Not all companies have this type of customer service...I know from past experience. Will definitely do repeat business with Canvas Factory.