John Bushman
GBOur gallery, Photorealism of Boca Raton, has been a seller on 1stdibs for over five yearsur gallery Our gallery, Photorealism of Boca Raton, has been a seller on 1stdibs for over five years, and as such, we would like to address the sellers’ comments posted here. We have had significant success on 1stdibs. We sell several pieces per month, and these sales are to people who most likely would not have found us just doing an online search. Many become regular customers who give our pieces to others as gifts. Many sellers here are complaining that belonging to 1stdibs is not worth it; we just wanted people to know that there are sellers, us for example, who are happy with the expenditure and experience.
Victor Saumarez
GBSellers don't respond to questions Sellers don't respond to questions. It's not clear whether they receive them or not, or just don't bother. When I contacted customer services about it, you get a different person dealing with each follow up, so you end up having to repeat the same question. A bit frustrating. Many worthy items for sale, but prices are steep.
Debra Turner
GB1st Dibbs will not help you if the seller misrepresents the item. I bought a 115 piece set of silverplate flatware. The pictures were lovely and the seller communicated that the set was in good condition. When it arrived, 19 pieces looked to have been scrubbed with an abrasive pad so aggressively that they are beyond repair. Most of the damage is to the expensive serving pieces. Customer service responded to my initial request for a return based on the damage. Then, nothing… they refused to answer any emails. Not until I filed a dispute with my credit card company did they respond to me. Now they are offering a return if I pay $230 for the return shipping. They are protecting the “Platinum” seller all the way. They want me to mark “buyers remorse” as the reason for the return. They are also telling me it is the sellers choice to offer a return or not. They are obviously applying no pressure to the seller and no consequences for selling damaged goods. Let the buyer beware! If I could give 0 stars, it would be more than they deserve.
General
GBPurchased two artworks from an great… Purchased two artworks from an great artist in Bogota, Columbia. The pieces arrived quickly and exceeded my expectations. The artist kept in contact with me the entire time. Highly recommend 1stdibs for great art from great artists.
Richard Meyer
GB1st Dibs is an excellent resource 1st Dibs is an excellent resource, providing access to dealers with high level art at reasonable prices. After making some purchases, I feel confident in their service. Everything I have bought here has been promptly delivered and the sellers have been communicative and highly professional. I will continue to come here whenever I can add to my collection.