Expensive returns You can definitely find some unique items here and I have had good experiences buying some art but after the most recent experience I had with a return, I don't think I'll buy off 1st Dibs again. I purchased a piece of art for a relatively inexpensive $120. 1st Dibs advertised it as eligible for return which I initiated because it didn't work with my space. For a poster board cylindrical tube, they are charging me $69 to return it. I only paid $120 for the piece so basically, I can return it and get back less than 50% what I paid for it. They insist the return go through their shipping for quality and insurance. I could have returned this on my own for $20. I feel ripped off. If you buy something from them, just beware that you may be paying a huge amount if you need to return. As far as I can tell, this had nothing to do with the seller and was based on 1st Dibs' policy.

Communication was friendly and quick to… Communication was friendly and quick to respond. Item was prettier than pictured and just as described. i would not hesitate to buy from this seller again.

1st Dibbs will not help you if the seller misrepresents the item. I bought a 115 piece set of silverplate flatware. The pictures were lovely and the seller communicated that the set was in good condition. When it arrived, 19 pieces looked to have been scrubbed with an abrasive pad so aggressively that they are beyond repair. Most of the damage is to the expensive serving pieces. Customer service responded to my initial request for a return based on the damage. Then, nothing… they refused to answer any emails. Not until I filed a dispute with my credit card company did they respond to me. Now they are offering a return if I pay $230 for the return shipping. They are protecting the “Platinum” seller all the way. They want me to mark “buyers remorse” as the reason for the return. They are also telling me it is the sellers choice to offer a return or not. They are obviously applying no pressure to the seller and no consequences for selling damaged goods. Let the buyer beware! If I could give 0 stars, it would be more than they deserve.

I could not place the order due to a… I could not place the order due to a glitch in web site that took a day to correct.

Sellers don't respond to questions Sellers don't respond to questions. It's not clear whether they receive them or not, or just don't bother. When I contacted customer services about it, you get a different person dealing with each follow up, so you end up having to repeat the same question. A bit frustrating. Many worthy items for sale, but prices are steep.