My recent purchase turned out to be… My recent purchase turned out to be quite disappointing. The lamp I purchased through 1 st dibs developed a fault less than a year after the glass inexplicably broke as we were serving dinner. This incident has led me to believe that there may be a flaw in the design. When I brought this to the seller's attention, they "generously" offered to replace the glass all that at my expense plus the shipping costs, which I find unacceptable for a brand new item. Instead, I proposed purchasing a different lamp and requested the seller to replace the glass at no additional cost. When I suggested this, they offered a mere $150 discount on the second lamp, which I found to be quite insulting. As a result, I have set the lamp aside and am considering disposing of it. 1st dubs did not try to intervene with the seller. I am very disappointed int heir service you would think that the quality of the customer service is more elevated

Our gallery, Photorealism of Boca Raton, has been a seller on 1stdibs for over five yearsur gallery Our gallery, Photorealism of Boca Raton, has been a seller on 1stdibs for over five years, and as such, we would like to address the sellers’ comments posted here. We have had significant success on 1stdibs. We sell several pieces per month, and these sales are to people who most likely would not have found us just doing an online search. Many become regular customers who give our pieces to others as gifts. Many sellers here are complaining that belonging to 1stdibs is not worth it; we just wanted people to know that there are sellers, us for example, who are happy with the expenditure and experience.

1st Dibbs will not help you if the seller misrepresents the item. I bought a 115 piece set of silverplate flatware. The pictures were lovely and the seller communicated that the set was in good condition. When it arrived, 19 pieces looked to have been scrubbed with an abrasive pad so aggressively that they are beyond repair. Most of the damage is to the expensive serving pieces. Customer service responded to my initial request for a return based on the damage. Then, nothing… they refused to answer any emails. Not until I filed a dispute with my credit card company did they respond to me. Now they are offering a return if I pay $230 for the return shipping. They are protecting the “Platinum” seller all the way. They want me to mark “buyers remorse” as the reason for the return. They are also telling me it is the sellers choice to offer a return or not. They are obviously applying no pressure to the seller and no consequences for selling damaged goods. Let the buyer beware! If I could give 0 stars, it would be more than they deserve.

Excellent quality of their sellers, the art, and their procedures I like the quality of the sellers and the art on 1stDibs. The website is great in terms of the presentation of the items and descriptions and seller reviews. I have had some issues where it won't let me process a purchase and other glitches. But they are my first choice when searching for historic art online.

Communication was friendly and quick to… Communication was friendly and quick to respond. Item was prettier than pictured and just as described. i would not hesitate to buy from this seller again.