I have been using Knit Picks for years… I have been using Knit Picks for years and they have never failed me! I love their needles and yarn. Oh and their accessories are awesome too. Their customer service is top notch as well. We lost an order in the mail (possibly my mistake) and they replaced it no questions asked. Never a disappointment!

Beware of spam after purchase Was added to a physical mailing list that I never signed up for. Customer service was very rude and unhelpful in unsubscribing.

High quality paper of pattern books I just ordered 5 pattern books from Knit Picks that were on sale for between 70-90% off during their recent big sale. I am so impressed with these books that I paid a mere ~$5.00 or less each for as they are printed on very high quality paper and the cover is made from that soft, almost silicon-feeling paper. These are books that will stand up to the repeated use they will get in future years! I encourage customers not to hesitate to purchase their patterns from Knit Picks! You’ll get much more than you paid for which is a rarity these days!

Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

Interchangeable needle replacement I broke a rainbow interchangeable knitting needle. It was size 5 which I seemed to need for every project after that. I was so happy to see that I could just replace the size 5 needles without having to buy the whole set. Many of the other brands I've found don't sell the needles separately. I also love my cable needle organizer.