KNIT PICKS did a great job getting my… KNIT PICKS did a great job getting my parcel to me quickly. They were also helpful with my concerns over tracking the parcel. Love the fibre and already busily knitting a Fairisle Jumper for my daughter's birthday. Haven't knitted fairisle for over 40 years, and have never knitted anything top down so taking it slow and enjoying the challenge!

Good variety of products. Good variety of products, choice of yarns and cottons. Fast service between order and delivery. I also get help when I have a question or need assistance with a pattern without waiting long.

Long Time Customer I have been a Knit Picks customer for a long time and have been happy with the quality, price, and service. My recent purchase is the Eldfell Pullover sweater kit, and I am anxious to begin knitting! I find the Knit Picks specialty pattern books to be excellent with beautiful photos and clear instructions. I have purchased several of them and have knitted a variety of the sweaters for myself and others.

Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

I always get excellent service and… I always get excellent service and products from Knit Picks! I recently ordered the wrong yarn for a project and called immediately and they were able and willing to help me switch the order and get the correct yarn. Super friendly staff and I never have any issues with the yarn or needles I have purchased from them.