Excellent prices, quality and customer service I love KnitPicks. I've been a customer for years, and most of my tools and notions come from KnitPicks. I adore my interchangeable needle set. The yarns are excellent quality for the price, and they have an enormous selection. But most of all, I love their customer service! I've had a couple of needles break over the years, and most recently, my yarn swift broke. They offered to replace it at no charge, no returns or even proof necessary. I was so sure I'd have to buy a new one! I can't say enough good things about how they run their company, customer service like this isn't the norm anymore!

Beware of spam after purchase Was added to a physical mailing list that I never signed up for. Customer service was very rude and unhelpful in unsubscribing.

Quality products, great prices and service! Ordering is easy, quality and selection of products is top-tier! I love that a variety of yarns in a variety of price ranges is also available. Delivery is always quick, too! I love this company and am looking forward to ordering from them again... and again... and again...!!!

Good Stuff, Inefficient Shipping I think your selection, pricing, and quality seems good! Your website is easy to use, and I like being able to save to a wishlist. The frequent discounts are nice too. My only complaint is that your shipping process is inefficient; I’ve ordered twice now and both times the standard shipping goes through DHL and is then picked up by USPS, and it all takes over a week to send something from a warehouse in Columbus to me in Buffalo, maybe four hours away. I don’t know anything about business logistics, but it seems to me that shipping directly through USPS, if possible, would get things to people faster. Other than that though, I’m very happy with KnitPicks!

Interchangeable needle replacement I broke a rainbow interchangeable knitting needle. It was size 5 which I seemed to need for every project after that. I was so happy to see that I could just replace the size 5 needles without having to buy the whole set. Many of the other brands I've found don't sell the needles separately. I also love my cable needle organizer.