I have been using Knit Picks for years… I have been using Knit Picks for years and they have never failed me! I love their needles and yarn. Oh and their accessories are awesome too. Their customer service is top notch as well. We lost an order in the mail (possibly my mistake) and they replaced it no questions asked. Never a disappointment!

Good Stuff, Inefficient Shipping I think your selection, pricing, and quality seems good! Your website is easy to use, and I like being able to save to a wishlist. The frequent discounts are nice too. My only complaint is that your shipping process is inefficient; I’ve ordered twice now and both times the standard shipping goes through DHL and is then picked up by USPS, and it all takes over a week to send something from a warehouse in Columbus to me in Buffalo, maybe four hours away. I don’t know anything about business logistics, but it seems to me that shipping directly through USPS, if possible, would get things to people faster. Other than that though, I’m very happy with KnitPicks!

Beware of spam after purchase Was added to a physical mailing list that I never signed up for. Customer service was very rude and unhelpful in unsubscribing.

Knit Picks is Amazing! Knit Picks is Amazing! Great products, excellent customer service! I bought the Options circular needle set, and one of my needles broke. Knit Picks customer service was friendly and professional, and replaced my broken needle in a very easy process. The selection of yarns, tools and notions is great, and everything I have purchased so far has definitely met and even exceeded my expectations. Thanks, Knit Picks!

I've been ordering from Knit Picks for… I've been ordering from Knit Picks for years now and I have never been disappointed by the quality of the packages, and yarn. I am a sock knitter mostly and buy fingering weight yarn mainly. I enjoy the Stroll, and Hawthorne lines, but all the sock yarns are great.