Good variety of products. Good variety of products, choice of yarns and cottons. Fast service between order and delivery. I also get help when I have a question or need assistance with a pattern without waiting long.

Knit Picks is Amazing! Knit Picks is Amazing! Great products, excellent customer service! I bought the Options circular needle set, and one of my needles broke. Knit Picks customer service was friendly and professional, and replaced my broken needle in a very easy process. The selection of yarns, tools and notions is great, and everything I have purchased so far has definitely met and even exceeded my expectations. Thanks, Knit Picks!

Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

Best selection, service and value! I have been ordering from Knitpicks for a few years now and can honestly say it is my favorite company for all things knitting! Excellent customer service, quality products for affordable prices and always a vast and wonderful selection! I am truly addicted to this company! Thank you Knitpicks!

I have been using Knit Picks for years… I have been using Knit Picks for years and they have never failed me! I love their needles and yarn. Oh and their accessories are awesome too. Their customer service is top notch as well. We lost an order in the mail (possibly my mistake) and they replaced it no questions asked. Never a disappointment!