Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

Good variety of products. Good variety of products, choice of yarns and cottons. Fast service between order and delivery. I also get help when I have a question or need assistance with a pattern without waiting long.

Knit Picks is a great yarn company Knit Picks is a great yarn company. I find their yarn reasonably priced and of good quality. They offer a large range of colors that are beautiful. Their needle choices are great and they offer a large array of accessories and books. There is also a fast turn around in receiving your product.

Love the wide variety Love the wide variety, depth and choice of fingerling colours. So far lovely for knitting toy animals for kids. Have yet to come up with clothing patterns. Price is reasonable. Good delivery after ordering. Cheers. Meri Marja-terttu

Good Stuff, Inefficient Shipping I think your selection, pricing, and quality seems good! Your website is easy to use, and I like being able to save to a wishlist. The frequent discounts are nice too. My only complaint is that your shipping process is inefficient; I’ve ordered twice now and both times the standard shipping goes through DHL and is then picked up by USPS, and it all takes over a week to send something from a warehouse in Columbus to me in Buffalo, maybe four hours away. I don’t know anything about business logistics, but it seems to me that shipping directly through USPS, if possible, would get things to people faster. Other than that though, I’m very happy with KnitPicks!