Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

Good Stuff, Inefficient Shipping I think your selection, pricing, and quality seems good! Your website is easy to use, and I like being able to save to a wishlist. The frequent discounts are nice too. My only complaint is that your shipping process is inefficient; I’ve ordered twice now and both times the standard shipping goes through DHL and is then picked up by USPS, and it all takes over a week to send something from a warehouse in Columbus to me in Buffalo, maybe four hours away. I don’t know anything about business logistics, but it seems to me that shipping directly through USPS, if possible, would get things to people faster. Other than that though, I’m very happy with KnitPicks!

Excellent prices, quality and customer service I love KnitPicks. I've been a customer for years, and most of my tools and notions come from KnitPicks. I adore my interchangeable needle set. The yarns are excellent quality for the price, and they have an enormous selection. But most of all, I love their customer service! I've had a couple of needles break over the years, and most recently, my yarn swift broke. They offered to replace it at no charge, no returns or even proof necessary. I was so sure I'd have to buy a new one! I can't say enough good things about how they run their company, customer service like this isn't the norm anymore!

Quality products, great prices and service! Ordering is easy, quality and selection of products is top-tier! I love that a variety of yarns in a variety of price ranges is also available. Delivery is always quick, too! I love this company and am looking forward to ordering from them again... and again... and again...!!!

KNIT PICKS did a great job getting my… KNIT PICKS did a great job getting my parcel to me quickly. They were also helpful with my concerns over tracking the parcel. Love the fibre and already busily knitting a Fairisle Jumper for my daughter's birthday. Haven't knitted fairisle for over 40 years, and have never knitted anything top down so taking it slow and enjoying the challenge!