Excellent prices, quality and customer service I love KnitPicks. I've been a customer for years, and most of my tools and notions come from KnitPicks. I adore my interchangeable needle set. The yarns are excellent quality for the price, and they have an enormous selection. But most of all, I love their customer service! I've had a couple of needles break over the years, and most recently, my yarn swift broke. They offered to replace it at no charge, no returns or even proof necessary. I was so sure I'd have to buy a new one! I can't say enough good things about how they run their company, customer service like this isn't the norm anymore!

High quality paper of pattern books I just ordered 5 pattern books from Knit Picks that were on sale for between 70-90% off during their recent big sale. I am so impressed with these books that I paid a mere ~$5.00 or less each for as they are printed on very high quality paper and the cover is made from that soft, almost silicon-feeling paper. These are books that will stand up to the repeated use they will get in future years! I encourage customers not to hesitate to purchase their patterns from Knit Picks! You’ll get much more than you paid for which is a rarity these days!

Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

Long Time Customer I have been a Knit Picks customer for a long time and have been happy with the quality, price, and service. My recent purchase is the Eldfell Pullover sweater kit, and I am anxious to begin knitting! I find the Knit Picks specialty pattern books to be excellent with beautiful photos and clear instructions. I have purchased several of them and have knitted a variety of the sweaters for myself and others.

Interchangeable needle replacement I broke a rainbow interchangeable knitting needle. It was size 5 which I seemed to need for every project after that. I was so happy to see that I could just replace the size 5 needles without having to buy the whole set. Many of the other brands I've found don't sell the needles separately. I also love my cable needle organizer.