Have consistently received quality… Have consistently received quality yarns and patterns for most of my recent projects. As I have to order online, colors may be difficult to match so KnitPicks has always been very responsive to replacement or refunds quickly. I plan to continue to use them as my primary source of yarns and accessories for my craft projects.

Long Time Customer I have been a Knit Picks customer for a long time and have been happy with the quality, price, and service. My recent purchase is the Eldfell Pullover sweater kit, and I am anxious to begin knitting! I find the Knit Picks specialty pattern books to be excellent with beautiful photos and clear instructions. I have purchased several of them and have knitted a variety of the sweaters for myself and others.

Bad experience. I've used Knitpicks in the past and I've been very satisfied. However, I recently purchased yarn and pattern books in two separate orders from Knitpicks. It has been an awful experience. They made errors in the shipping of the first order, which cost me money and I think they forgot my second order. When I called and emailed, customer service didn't do what they said they would do. When I asked to speak to a supervisor I was told someone would call me back. No one did. I finally asked for the email address of the CEO but my request was ignored. This company needs customer response training. I'm very disappointed.

Knit Picks is Amazing! Knit Picks is Amazing! Great products, excellent customer service! I bought the Options circular needle set, and one of my needles broke. Knit Picks customer service was friendly and professional, and replaced my broken needle in a very easy process. The selection of yarns, tools and notions is great, and everything I have purchased so far has definitely met and even exceeded my expectations. Thanks, Knit Picks!

Interchangeable needle replacement I broke a rainbow interchangeable knitting needle. It was size 5 which I seemed to need for every project after that. I was so happy to see that I could just replace the size 5 needles without having to buy the whole set. Many of the other brands I've found don't sell the needles separately. I also love my cable needle organizer.