exceptional customer service The customer service from purchase to delivery and installation has been exceptional—exactly what I needed as I start my business. This machine is even more powerful than I imagined! I'm considering buying a rotary axis to expand my engraving capabilities. Thank you, Monport!

practical answer of pre-sales team Monport's pre-sales team provided very detailed answers to my questions, which made me feel at ease when purchasing the engraving machine. Not only did they answer all my questions, they also gave me practical advice so I could better understand my needs. Thank you for their patience and professionalism!

fast shipping The 50W power of the Monport laser is perfect for most marking tasks. Shipping took around 5 days, which was impressively fast, and the machine was well-packaged in a sturdy wooden crate. It's a solid machine that handles various projects with ease.

I bought a CO2 laser from Monport on… I bought a CO2 laser from Monport on May of 2022 and received it on October of 2022. Based on my machine, the quality is poor. (1) The first thing that broke were the cast hinges within a month i replaced them with steel ones from my local hardware store. (2) The On/Off switch shortly after they replaced it, it took over a week. (3) The Z0 axis probe dove into the wood without stopping (2023). Few weeks go by and they sent wrong one, they keep telling me they'll replace it. (4) The laser power supply goes out. Again they said they'll replace it. As of today 3/12/24 being waiting on Z0 probe for three months and for the power supply 2 months. Monport lacks customer support and lacks knowledge on troubleshooting. I'm frustrated. Now it seems they don't want to honor their warranty. Now after comparing other machines to this one, i would not recommend Monport.

very convenient The automatic focus feature on my 60W CO2 laser from Monport is a game-changer! With just a press of a button, it effortlessly calibrates the focal point, eliminating the need for manual testing and adjustments. It's incredibly convenient and saves me a ton of time during setup.