I bought a CO2 laser from Monport on… I bought a CO2 laser from Monport on May of 2022 and received it on October of 2022. Based on my machine, the quality is poor. (1) The first thing that broke were the cast hinges within a month i replaced them with steel ones from my local hardware store. (2) The On/Off switch shortly after they replaced it, it took over a week. (3) The Z0 axis probe dove into the wood without stopping (2023). Few weeks go by and they sent wrong one, they keep telling me they'll replace it. (4) The laser power supply goes out. Again they said they'll replace it. As of today 3/12/24 being waiting on Z0 probe for three months and for the power supply 2 months. Monport lacks customer support and lacks knowledge on troubleshooting. I'm frustrated. Now it seems they don't want to honor their warranty. Now after comparing other machines to this one, i would not recommend Monport.

Thanks for the technical guidance There was this one instance where I hit a bit of a snag with the machine setup. Feeling a bit lost, I decided to reach out to their customer support. To my surprise, not only did they respond promptly, but the representative went the extra mile, patiently guiding me through the entire process.

fast shipping The 50W power of the Monport laser is perfect for most marking tasks. Shipping took around 5 days, which was impressively fast, and the machine was well-packaged in a sturdy wooden crate. It's a solid machine that handles various projects with ease.

extra time on manual focus I'm really pleased with the quality of the engraving machine I purchased. However, one thing that I find a bit time-consuming is the manual focusing feature. I often spend a significant amount of time adjusting the focus, which can be a bit tedious. If possible, I'd definitely consider investing in a machine with automatic focusing capabilities in the future. Despite this minor inconvenience, the machine itself works flawlessly and produces excellent results. Overall, I'm quite satisfied with my purchase and would recommend it to others, especially if they don't mind spending a bit of extra time on manual adjustments.

nice service I was initially concerned about purchasing a laser engraving machine due to limited space in my home, but thanks to Bella's exceptional guidance, I found the perfect solution! She patiently listened to my requirements and recommended a compact engraving machine that fits seamlessly into my space without compromising on performance.