No USA support No USA support. No timely emails. Buyer beware. No Spares in the USA! Over 10 days and replacement parts still not sent. My laser business is lost…. Do not do business with this company. They do not care. They do not answer emails. Don’t be foolish, buy USA supported products

thanks to after-sales team I had the pleasure of dealing with Roxy from Monport's after-sales team, and I must say, her patience and dedication to helping me were truly remarkable. I encountered some technical issues with my engraving machine, and despite my lack of technical knowledge, Roxy patiently guided me through troubleshooting steps until we resolved the issue together. She took the time to explain things clearly and never made me feel rushed or inadequate. Her friendly demeanor and willingness to go the extra mile left a lasting impression on me. Monport is lucky to have such a dedicated team member like Roxy, and I wouldn't hesitate to reach out to her for assistance in the future.

extra time on manual focus I'm really pleased with the quality of the engraving machine I purchased. However, one thing that I find a bit time-consuming is the manual focusing feature. I often spend a significant amount of time adjusting the focus, which can be a bit tedious. If possible, I'd definitely consider investing in a machine with automatic focusing capabilities in the future. Despite this minor inconvenience, the machine itself works flawlessly and produces excellent results. Overall, I'm quite satisfied with my purchase and would recommend it to others, especially if they don't mind spending a bit of extra time on manual adjustments.

Thanks for the technical guidance There was this one instance where I hit a bit of a snag with the machine setup. Feeling a bit lost, I decided to reach out to their customer support. To my surprise, not only did they respond promptly, but the representative went the extra mile, patiently guiding me through the entire process.

exceptional I purchased a 40W CO2 laser from Monport to kickstart my business, focusing on wood engraving for crafting delicate decorations. The machine's performance has been exceptional, delivering clean, precise engravings without any rough edges. With its help, I'm confident that my business will thrive. Thank you, Monport, for providing such a reliable tool!